May 14 - May 22 We went to Vegas for our wedding, with my family. Parents were on 5th floor, we were on 7th. We had a prime room as it faced directly down Fremont. We could see the sound and light show right from our balcony. The room was huge, but the tv was small and only about 6 channels. Maid service was slow, usually the room wasn't cleaned any earlier than 1 pm. My biggest complaint is the water! Day before wedding, we had no hot water. I chalked it up to just my timing, thought everyone was showering when I did. The next morning, day of my wedding, not a drop of hot water. It was lukewarm when I jumped in the shower at 7:30 am. I got the shampoo on my head and all of a sudden the water was ice cold. It was so cold I couldn't stand it, so I jumped out and rinsed my hair in the sink...water freezing there too. I called the front desk and explained the problem and that it was my wedding day...I need a shower!!! They sent maintenance up within 30 minutes. He is calling for help and it appears both the water heater and our shower has issues. Says he need time to work on it. I explain it's my wedding day and will need a shower by noon. No problem. We went to Sam's Town to give him room to work. Got back to the hotel at 11:50 to find a note on the bed saying he couldn't get it fixed, we will have to switch rooms. Not to mention he left the floor and tub filthy from working. Ummmm I have a 1:00 hair appointment for myself and bridal party, won't be back till 5 and my wedding is at 6. I take an ice cold shower quickly to get to our appointment. On my way out, I stop at front desk, show them the note, and let them know this is not acceptable or possible! They tell me to pack up my room and they will have a bell hop move us. I'm gettin married in 4 hours....when do I have time to pack everything!!!???? She said well what do you want me to do?? Fix the shower!! They never apologized, never offered to comp us, nothing. Other than that, everything was fine, but that was a big issue in my eyes.
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