Okay, we know the prices are reasonable and you can only expect to get what you pay for. We have, in fact, stayed here on numerous occasions over the last twenty years or so. But this year they well and truly blotted their copy book. Here is a condensed description of our stay:
Booked via Internet, requested none-smoking room overlooking Fremont Street.
June 1st arrived at check in. Informed that the North Tower was temporarily out of use and we would have to stay in South Tower. We could, however, take advantage of their current "deal" on "luxury" suites at $15 per night extra.
Unfortunately there were no none-smoking suites, BUT, we were promised the suite had been completely cleaned and there would be no residue of smoke.
We asked to be placed as far away from the railway as possible - found ourselves overlooking it ...
The "suite", at first glance, appeared quite nice - though a coffee maker would have been handy - so we unpacked and sat a while to admire the view (which was quite spectacular). Then the train came, and came, and came ... all half mile of it.
We decided it was only a minor fault and would bear with it. Same applied to the badly stained carpets.
Two days later the wind rose - and so did our curtains! That was when we discovered the windows AND FRAMES appeared to be held in place with duck tape - which had dried and curled away.
Once again we decided not to make a fuss (well, we Brits are known for our tolerance, aren't we?)
Day four we came back late afternoon to find the maid coming out of our room, we exchanged pleasantries and went in - to find she had not touched the bedroom and bathroom even though the connecting door was wide open. This time we complained - and were informed that, as I had placed a "do not disturb" sign on the bedroom door around 9am (whilst I went to fetch coffee from the snack bar) it was hotel "policy" to disregard said room for that day???? We were not happy, but what could we do against such logic?
Day five. A family moved into the suite next door - we could hear them quite clearly. We went out for dinner, came back to find our "suite" reeking of cigarette smoke. It seeped in through the connecting door.
Well, that gives a brief idea of our stay. On checkout we voiced our dissatifaction - to no avail.
Then we returned home and checked our bill, and found they had charged us $30 per night...
Okay, I can hear you all shouting we should have complained earlier, louder etc. But we will never go back, not even if they offer us a "special deal".