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Plaza Hotel & Casino: Traveler Reviews


1 Main St, (also known as Jackie Gaughan's Plaza), Las Vegas, NV 89101
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Reviews you can trust

53% Do not recommend
3.0 of 5 stars 439 reviews
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The Plaza ... never again

Plaza Hotel & Casino

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2 of 5 stars
scouser70   7 contributions
Liverpool UK
Jun 17, 2009 | Trip type: Couples
3/4 found this review helpful

Okay, we know the prices are reasonable and you can only expect to get what you pay for. We have, in fact, stayed here on numerous occasions over the last twenty years or so. But this year they well and truly blotted their copy book. Here is a condensed description of our stay:
Booked via Internet, requested none-smoking room overlooking Fremont Street.
June 1st arrived at check in. Informed that the North Tower was temporarily out of use and we would have to stay in South Tower. We could, however, take advantage of their current "deal" on "luxury" suites at $15 per night extra.
Unfortunately there were no none-smoking suites, BUT, we were promised the suite had been completely cleaned and there would be no residue of smoke.
We asked to be placed as far away from the railway as possible - found ourselves overlooking it ...
The "suite", at first glance, appeared quite nice - though a coffee maker would have been handy - so we unpacked and sat a while to admire the view (which was quite spectacular). Then the train came, and came, and came ... all half mile of it.
We decided it was only a minor fault and would bear with it. Same applied to the badly stained carpets.
Two days later the wind rose - and so did our curtains! That was when we discovered the windows AND FRAMES appeared to be held in place with duck tape - which had dried and curled away.
Once again we decided not to make a fuss (well, we Brits are known for our tolerance, aren't we?)
Day four we came back late afternoon to find the maid coming out of our room, we exchanged pleasantries and went in - to find she had not touched the bedroom and bathroom even though the connecting door was wide open. This time we complained - and were informed that, as I had placed a "do not disturb" sign on the bedroom door around 9am (whilst I went to fetch coffee from the snack bar) it was hotel "policy" to disregard said room for that day???? We were not happy, but what could we do against such logic?
Day five. A family moved into the suite next door - we could hear them quite clearly. We went out for dinner, came back to find our "suite" reeking of cigarette smoke. It seeped in through the connecting door.
Well, that gives a brief idea of our stay. On checkout we voiced our dissatifaction - to no avail.
Then we returned home and checked our bill, and found they had charged us $30 per night...

Okay, I can hear you all shouting we should have complained earlier, louder etc. But we will never go back, not even if they offer us a "special deal".

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since August 11, 2004
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Sad and upsetting...

Plaza Hotel & Casino

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2 of 5 stars
ccipollini84   2 contributions
North Las Vegas
Jun 7, 2009 | Trip type: Solo travel
1/2 found this review helpful

I live in Las Vegas and have been visiting the Plaza for years. in that time I have seen it have more pointless changes and oddball repairs then ever nessesary. The company that operates the Plaza, Tamares, is clearly interested in amassing more properties then maintaining them. It all comes down to the dollar, and the Plaza is a sad casualty.
There is no excuse for for this.
A good example is the once grand Center Stage resturant. Why they closed it down and turned it into the monstrosity, "The Dome", is a blatent example of why Tamares has no respect for it's property. Here is a place where Robert Deniro and Sharon Stone dined in Casino! Where James Gandolfini and Julia Roberts dined in The mexican, and helen Hunt and Kevin Spacy had a scene in Pay It Forward. It was classy, refined, unpretentious, and a beautiful remnant of old Vegas. I was appauled when i saw the half assed sports memorablila (clearly borrowed from the Las Vegas Club) and cheap tv's above and all over the once beautiful leather booths. it's bad enough it's a sports bar, but they diden't even do it right.

Lombardies seems okay, so I won't say anything.

Some of the employees are alright, but others barley speak english and could not be more indifferent. These employees should be fired, and replaced with people who give a damn.

My last gripe is the the signage. The Plaza once had incredibly cool signage, but now all the yellow lights are burned out and the word Plaza is just red flickering neon. It has been this way for almost a month and I have yet to get a clear answer from anyone as to why it hasen't been tended to.

It's just embaressing. Here all the downtown hotels are really cleaning up there acts and really doing a good job ( Gold Spike, El cortez, Golden Gate) and the Plaza, which has amazing poential to become the Palms of downtown, is just left to rot for everyone to witness.

I put this all at the feet of Tamares and Nevagante.
They has no business running hotels and I will never speak well of them.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Member since December 29, 2006
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Sigh... The Plaza.

Plaza Hotel & Casino

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3 of 5 stars
nuggithed   5 contributions
San Jose
Jun 4, 2009 | Trip type: Solo travel
7/8 found this review helpful

This is one of my favorite places to gamble. Just plain old school. So when they sent me some free nights I figured "what the heck..." I knew I wasn't going to get the Venetian, but the Plaza was right at the edge of young single professional limits. (Well within frat boy or budget partier limits though.) The room (#2006) was average size, and the sheets/blankets/towels were spotless, but the carpet was nasty and the decor was out of style in 1976. Worse was the lack of an in-room safe, so I had to lug cash around the whole time. One bright spot was the act in the "Aqua Lounge," a "Four-Tops", "Temptations", "Spinners" kind of cover act that was really good. The comps are also pretty generous and the cocktail waitresses are fast, I never had to wait for a drink. I will continue to frequent the Plaza as a gambler, but I don't think I'll be staying there again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Age group 35-49
  • Member since August 14, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Filthy and Disgusting!!!

Plaza Hotel & Casino

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1 of 5 stars
angelbabysmom3   1 contribution
midwest
Jun 4, 2009 | Trip type: Family
37/40 found this review helpful

We stayed in Vegas a few nights on our way to L.A. Husband booked our rooms at the Plaza on Vegas.com for $25/night. We paid too much!!! I broke down and cried when we checked in. The place was so filthy and disgusting. One room had water and hair in the bath tub. The carpet in the room and halls was nasty!! The whole place smelled like smoke, and worse. We slept with our socks on, as we didn't want our bare feet on the floor. I woke up to a black bug crawling out of the weave of my sock!! We were supposed to have 3 nights there, but checking out early in the morning after the first night. Had it not been 117 degrees, we would have slept in the car. We moved to the South Point Resort & Casino, which interestingly is ranked 3 stars on Vegas.com, the same as the Plaza. While I would rank the Plaza as a negative 10 star hotel, the Plaza would get the highest rating in our book. This hotel isn't fit to house prisoners!!

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Member since June 04, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
This place is not fit for the homeless!

Plaza Hotel & Casino

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1 of 5 stars
rijoIowa   1 contribution
iowa
May 26, 2009 | Trip type: Couples
26/27 found this review helpful

We have stayed at the Plaza many times in the past and have always been satisfied until this past trip.
1. The elevators were very slow, only half of them worked and the ones that did work were so dirty I would not touch anything! They had been spit one or urinated on, or maybe worse if you want to imagine that.
2. We never took our flip-flops off in our room or the shower. I hate to think what the stains were on the floor.
3. We were there for 4 nights, and had 3 cold showers.
4. The hallways smelled like sewer.
5. Made reservations several months ago and requested non-smoking king size pool
view. Got a smoking, stinking, king, pool view with no water and no air working. It was 106 degrees!
6. Had to change rooms 3 times, and still was in a gross place. Wasted an hour and a half of our vacation time just getting a room.
7. Pool area had a bar that is not open on Mon. and Tues. This is Vegas, should be open everyday!
8. So called jogging track is so dirty and never been hosed off. Someone had spit a goober on it and was there the whole time we were there. Lovely to see that on a run. Also a large Vodka laying on track that no worker ever bothered to pick up.
9. Beds were VERY uncomfortable. Couldn't even snuggle down in the covers because I was afraid of the filth of the beds.
10. Had to use my perfume as air freshener just to be able to stand the smell.
Hope everyone has gotten the idea. We did not gamble one bit here as we were not giving them any more of our money.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since May 26, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d97815?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Plaza Hotel & Casino Also Known As

  • Plaza Las Vegas
  • Plaza Hotel Las Vegas
Address: 1 Main St, (also known as Jackie Gaughan's Plaza), Las Vegas, NV 89101