Self serve check in was ok. Could use a bit of streamlining. After I swiped my card to find my reservation and check myself in, I had to again swipe my card and repeat the entire process to check in my wife. A bit time consuming and annoying, but we got through it. Our room was nice,room location was excellent, and the bed was very comfortable.
We then proceeded to the pool where we were informed that the hotel was our of pool towels, and there would be an hour wait for towels. Apparently this is a common occurrance, since the hotel ran out of pool towels each of the 2 additional days we stayed. If you plan on using the pool, get there early if you want a towel.
The package we booked included a 2 for 1 buffet offer, which was recently changed to 30% off the bill (no big deal). Upon trying to use my discount at the buffet, the lady at the cash register rudely informed me that she "didn't know how to do that", referring to applying the 30% discount. Rather than hold up the line, I told her to disregard the discount.
We made several trips to the casino (didn't win, but then again I don't expect to). I attempted several times to flag down a cocktail server, but she was busy talking to an elderly gentleman. After 20 minutes, she was still talking to the same gentleman, and I, nor anyone else, was served a drink. The folling night, I saw the same server talking to a different elderly gentleman, but she only stayed with him for 15 minutes. Again, I never saw her serve a drink, and I again went thursty.
On the final day of our stay, we were out of our room most all of the day, returning to the room at 4 pm to freshen up for a dinner reservation we had across town at 5pm. Upon arriving at our room, the housekeeper, who was making up the room across the hall, knocked on our door and stated she cannot make up our room because we were in it, and she goes home at 5. I told her that we were leaving the room in 10 minutes (which we did), but she stated that someone else would be making up our room. Upon returning to the room at 7:15, our room was not made up. I called down to the desk, and the phone rang literally for 5 minutes without anyone picking up. I then called housekeeping, who did answer, and apologized for the room not being made up, and stated someone will be by to make up our room. Someone did come by, at 11:30pm. Since we had an early flight to catch the following morning, we ignored housekeeping.
I do have to compliment the bellmen. Their service was prompt, and answered some of my questions about sightseeing, and made some very good suggestions. Other than the bell staff, the hotel appeared understaffed, and the employees seemed like we were a burden to them.
I would definitely never never NEVER stay here again, only because of the terrible service.

Did not reserve a proper wheelchair accesible room even though it was reserved 3 months ago. Management states that "All rooms are a first come first serve basis" even though the room was reserved over 3 months ago.

The Riv was more than I expected after reading other reviews.We arrived late Check in was a breeze with the self kiosk, just swipe the credit card you made your reservation with and pick the tower and number of beds and keys needed. I picked non smokeing so we could stay in a new room. It was nice 4 pillows per bed and they were thick and fluffy same as the Quilt. Tv and mini bar area with frig. Bathroom was really nice but if your a short person you may need something to stand on to use the sink. The counter is really high. Maid service was great. Elevators were so fast we never waited. Pool area nice. ABC store good. Did not eat here. McDonalds across the street. Slots were loose Monday threw Wed, Learn the short cut to the parking garage we did not find this out until last day. Make sure you sit by the pool at night and take a drink with you so nice.

Just came back from a 6 night stay in Las Vegas. My partner and I booked the Rivieria in January, and paid a very reasonable $50 a night for the room. Yes, the hotel is looking a little older, but it is working to update the hotel, the rooms and I can't fault anything about the hotel considering the price. They honoured our requests (king bed, room on a high floor) and we were given room 6112 on the 21st floor with views down the strip as far as Paris hotel. The room was exactly like it was on the website pictures, and was very clean, the only downside was the a/c unit sounded like a hoover when it was on, so we rarely ran it overnight. Maid service was very understanding - if we were sleeping in, they let us sleep in and came back later, even when we didn't need cleaning they insisted on giving us clean towels. We can't fault them.
The pool was always busy, and its definitely not the biggest, best pool in Vegas but it was popular. It did do room service, but seemed to be overpriced for what oyou got, but again, this seemed to be popular in the hotel judging by the number of trays in the hall each morning. We didn't eat at the hotel.

A few points:

Anyone who reads this site should be well aware of the energy surcharge, so bear that in mind when you 'budget' your hotel. I knew about it, was expecting it and wasn't surprised, so you won't hear me moaning about it.
Checking in was a doddle using the machines. Maybe its an age thing, but we didn't experience any problems using them, or any queues.
Checking out was even simpler. We did it through the TV in the room before dropping the keys at reception.
This hotel is actually quite small compared to some of the other resorts, so the 5 minute walk from the front of the hotel to the tower is nothing in comparison to the 15 minute trek through the MGM grand for example
We had better luck in the casinos here than anywhere else on the strip.
The monorail is quite simply the quickest way to get from this end of the strip to the other end (10 minutes). We used it a lot. The queues for the Duece were always substantial. I hope they extend the monorail at each end of the strip.
It is a quieter hotel, set at the north end of the strip. It takes 15 mins to walk tot he Fashion Mall, 20 mins to the Venetian. Flamingos is a 30 min walk. We walked a lot! Take comfortable shoes. By the end of the holiday I had foregone the sandals for trainers, irrespective of my attire.

We are looking forward to our next trip to Vegas, and would happily stay here again.