Self serve check in was ok. Could use a bit of streamlining. After I swiped my card to find my reservation and check myself in, I had to again swipe my card and repeat the entire process to check in my wife. A bit time consuming and annoying, but we got through it. Our room was nice,room location was excellent, and the bed was very comfortable.
We then proceeded to the pool where we were informed that the hotel was our of pool towels, and there would be an hour wait for towels. Apparently this is a common occurrance, since the hotel ran out of pool towels each of the 2 additional days we stayed. If you plan on using the pool, get there early if you want a towel.
The package we booked included a 2 for 1 buffet offer, which was recently changed to 30% off the bill (no big deal). Upon trying to use my discount at the buffet, the lady at the cash register rudely informed me that she "didn't know how to do that", referring to applying the 30% discount. Rather than hold up the line, I told her to disregard the discount.
We made several trips to the casino (didn't win, but then again I don't expect to). I attempted several times to flag down a cocktail server, but she was busy talking to an elderly gentleman. After 20 minutes, she was still talking to the same gentleman, and I, nor anyone else, was served a drink. The folling night, I saw the same server talking to a different elderly gentleman, but she only stayed with him for 15 minutes. Again, I never saw her serve a drink, and I again went thursty.
On the final day of our stay, we were out of our room most all of the day, returning to the room at 4 pm to freshen up for a dinner reservation we had across town at 5pm. Upon arriving at our room, the housekeeper, who was making up the room across the hall, knocked on our door and stated she cannot make up our room because we were in it, and she goes home at 5. I told her that we were leaving the room in 10 minutes (which we did), but she stated that someone else would be making up our room. Upon returning to the room at 7:15, our room was not made up. I called down to the desk, and the phone rang literally for 5 minutes without anyone picking up. I then called housekeeping, who did answer, and apologized for the room not being made up, and stated someone will be by to make up our room. Someone did come by, at 11:30pm. Since we had an early flight to catch the following morning, we ignored housekeeping.
I do have to compliment the bellmen. Their service was prompt, and answered some of my questions about sightseeing, and made some very good suggestions. Other than the bell staff, the hotel appeared understaffed, and the employees seemed like we were a burden to them.
I would definitely never never NEVER stay here again, only because of the terrible service.
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