I booked the Sahara for my husband, daughter and me for one night while we waited for our flight home from a trip to the national parks. I took the opportunity to schedule dinner and a show as well. When we arrived the line to register was to the door! We waited in line for 60 minutes before we were able to register! We received no explanation and no apology. When I asked to see the manager I was told to wait over there, the manager would be right out. Yeah, right! One registration clerk spent over 45 minutes with a man who when solicited two women to take his window who were not next in line! The clerk did not object at all! By the way, we were 60 minutes late for our dinner reservations.
The registration process is the first impression a hotel makes on a customer. As a result, I will never stay at the Sahara and advise my friends and family to stay away as well.
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