Was checked in to stay in a "deluxe" room for memorial weekend, but left after 2 hrs. I'm really not a very picky person, but I was completely disgusted by almost everything in this hotel. If your going on vacation where you'd rather not spend your time worrying about the sanitary conditions of your room or your food then the Sahara is not for you. Let me paint you a picture: The hallways on the room floors were hot and humid, like they weren't even running air to them. The room had stains or tears every 12 inches of space, even on the pillows, sheets, walls, lampshades and desks (which were also chipped and and very low to he ground). The carpet and wall paper were ratty and torn, and the curtains felt so old and crusty that they could almost crumble in your fingers. The AC unit didn't work at all and the smoke detectors were off colored and dirty and I just couldn't trust them to work. There were also small little what looked like pubic hairs left on our bathroom floor. Outlets were barely holding onto the wall and there was a piece of mysterious rusted hardware left in the bathroom. Health and safety hazards. The lobby, casino, restaurants and hallways were very dark and dinghy . Dark, old and cheap feelings were overwhelming. There were even gnat's flying around in one section of the casino. We got lunch at the hotel's cafe (only because we were absolutely starving from traveling so much earlier) while we tried to figure out how to handle the situation and was equally grossed out by the restaurant and food. They tried to sit us 8ft from a smelly overflowing trashcan outside the kitchen area even though the cafe was practically empty. The food was old and obviously came directly from a can... and was cold. Staff was slow moving and slow thinking, unmotivated and tired.
I explained my great disappointment and concern to a manager who was visible upset that I had taken photos of the room, and tried to say that there was nothing he could do and there was no way he could refund my money but that he could put a "request" in to the accounting department to have my money refunded to the website I made the reservation with. A very long story short I ended up getting my money refunded before I left.
In case your interested, I was not they only upset customer, just during my time in the lobby, 3 other people made complaints about there room conditions.
I felt pity for people who felt the price made it a bearable situation.
The view from our room was nice of the mountains and it was connected to the monorail, but could never make it worth it.
BEWARE OF THE SAHARA.
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