the hotel is VERY old and dirty! carpet is worn,old and taped throughout the hotel. the restaurants are awful. they actually served moldy food at players deli and at the garden deli they served watered down orange juice and didn't melt the cheese on a cheese omelet i ordered. food service at legends was VERY slow but food was ok there. the management is awful!!! (which explains why it's such a terrible hotel). our keys for our rooms didn't work on 3 different occasions and hotel staff told us it was because we had different reservations (we stayed in the same room the whole time and they knew that!) each time we had to walk all the way down to the front desk and waste a lot of time (walking and getting new keys) all to find out our keys wouldn't work again 2 more times! someone puked outside our room in the hallway (we told housekeeping and management more than once) and it was never fully cleaned up. one elevator didn't work. our toilet seat in our room was broken. the elevators STINK terribly! when i complained on several occasions about all of this (while i was accommodated in many ways) the problems still remained. all in all the absolute worst hotel i've ever stayed at. stay at the excalibur across the street for basically the same price for a much better hotel. spread the word.........DO NOT STAY AT THE TROPICANA EVER!!!!!!! save your money and hassle and stay somewhere else. trust me it's worth staying somewhere else!!
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