Enough staff to ensure a NO WAIT check in. Super friendly, smiling, and helpful staff everywhere! Not enough pool space for size of hotel, and extremely insulting management when you have a complaint. It seems the service staff knows more about customer service than management here: We had just fallen asleep at about 3 am (first night after exploring the strip) and were awakened at 7 am by VERY LOUD construction right above our heads on the floor above (hammering, tile demo) We pulled on some clothes and went down to talk to management about it, and the only compensation they could offer was a new room on a different floor away from construction, BUT IT WOULD NOT BE READY FOR SEVERAL HOURS!! (I just wanted some sleep so i could be well rested for our show and planned excursions later that day) Oh, and they told us we could have 40.00 to spend in the cafe while we waited! What an insult, coming from a hotel of this price and rating!! First, they don't warn us about the crack of dawn construction above our room, Secondly, they were not apologetic at all, and then they LIED to us, saying there was no other room availiable at the moment, because I said this is unacceptable and actually negotiated with the clerk for about 25 mins (as he continually went "in the back" to check with his manager to "see what he could do" It was like we were in junior high with him as a go between... After requesting to personally speak with this mystery manager 3 times, he finally appeared. And Oh my, suddendly there was a room availiable! I demanded a complimentary meal at one of the nicer hotel restaurants, and had to ask for baggage assistance to the "new room." Due to their dishonesty, lack of apology, and lack of concern about our comfort and expecting us to just hang out in the cafe in our pajamas and wait, or return to the construction zone noise, I thought a nice meal was a reasonable request, and at 600.00 a day, this is a drop in the bucket for them. Well, i even had to negotiate for that, but i stood my ground and got it!
We got our new room, but at this point could not fall back asleep so we were beat the rest of the day.....thought we might sleep by the pool, but not one single availiable cot, in fact, people were standing around waiting for cots others to leave. This is a huge hotel, they should have more pool space for the number of rooms! The lower end service staffs smiles and the service and food at Delmonaco Steakhouse made our stay here!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Gambling / Casinos, Great food / Wine, Shopping, Concerts / Music festival