Went to the Venetian with some girlfriends for New Years Week 2008. This hotel is old and worn out and desperatly needs updating. The rooms are faded, many problems with the room itself.
When I checked in, I noticed the mini-bar door was ajar. Looked closer to find that it was broken and wouldn't close. I called the operator and she said an engineer would be right up to fix it. 1 HOUR LATER - the engineer arrived. he said "yup, it's broken" and said they'd have to replace it. I asked when and he said "lots of things more important than this to fix first".
The room itself had seen better days, handles missing off of cabinets, stains on the carpets and a strange sounding drain that was so loud it woke us both in the middle of the night....and no one was using the water!
Then the next day the door to the safe wouldn't close, it was locked while open! I called downstairs and was told I would have to wait for someone to come as a guest had to be present when working on the safe. My friend stayed in the room and waited for 3 hours, calling frequently to check on status. They finally came and fixed it but it wasted most of her day.
Overall, this should have been a great hotel - for $350 a day, it should have been terrific. But they've obviously spent more time and attention on their new property next door - The Pallazzo - which is quite nice. When we booked spa appointments at the Canyon Ranch Spa at the hotel, we arrived to check in only to be told we had to use the spa next door at The Pallazzo and it was a 5 minute walk to the other location. Upon arriving, we were told we were late for our appts. and would forfit the time! The spa is like a factory with so many people running through it was the least relaxing time I've ever had.
The only good thing I'll say about the Venetian is the restaurants still seem to be holding up well. Mario Betali's B&B restaurant was lovely, great food, pleasant staff, the best thing that happened to us all week.
So in closing, skip The Venetian unless they renovate and update the old gal soon.


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