We visit Vegas frequently and stayed at the Venetian on our last trip. We were eagerly looking forward to staying there again. Unfortunately, this visit was not as flawless as the first.

Like others who have posted recently, we arrived in the main lobby but were immediately escorted to the check-in area on the 10th floor of the Venezia Tower. The staff member behind the counter made a hard push for us to upgrade to the concierge level for an extra $100 per night. I found the routine amusing, since he kept emphasizing it was a one-time special being offered at that moment. I had been receiving e-mails about the upgrade offer for quite some time and am sure I also read it on their general website. After declining several times, he let it go.

I had reserved a strip view room and requested a remodeled room, which is what we had on our last visit. Upon arriving to our room, we discovered we were in the Venezia tower in a non-renovated room. Tired from travel, we decided to let it go and not trek down to the check-in area again to request a change. The room was fine but featured traditional decor, a smaller sitting area, one less flat screen tv, and older bedding. We did have a view of the strip, but we were on a very low floor that primarily overlooked the crane and construction behind the Casino Royale. It was hardly worth the additional money we paid each night for a "strip view."

Staying in the Venezia Tower takes a bit more navigating to get to the casino and canal shoppes than staying in the Venetian Tower. We took it in stride, though, and adjusted.

Staff with Club Grazie were exceptional and efficient. I can say the same with staff in the Sports Book. Cocktail servers on the floor were less predictable. One night we had a delightful and efficient server who always passed by at the right moment. Two other nights, we had to practically flag down a server to get a drink.

Housekeeping was also very unpredictable. Of our total 4 nights, we received turndown service only 1 night. One day of regular housekeeping service was absolutely awful. The trash was not emptied, toiletries were not replenished, the bed was partially made (bolster and pillows were on floor), and dirty glasses were left where we had placed them and not replenished.

Valet did a good job with the number of staff they had working. We typically had our car in about 10 minutes. I did have one super negative experience with one of the intake valets. When I pulled up, he merely glanced my way and called me "Sir." I have short hair so assumed once I got out of the car, he'd correct himself. He didn't look up again and proceeded to refer to me as sir again. I flipped and told him to stop calling me sir. Then, rather than offer a sincere apology, he said, "I'm slammed here and am doing the best I can." Unreal!

Don't stay here expecting a 5-star experience. I'm not sure how the Venetian has received that rating. It is in a great location. Rooms are larger than most. Unlike many other people, I don't mind the perfumed odor that permeates the property. It's better than nasty cigarette odor. I might stay here again but only if I secure a really good rate. The Wynn and Bellagio have great amenities and on-site restaurant choices. I'll most likely book one of them next time.

The Venetian is an absolute dream spot for a short getaway. We stayed in one of the suits with Jacuzzi and an awesome view, champagne and chocolates (a courtesy of the management, could it be because my husband lost a sh8tload of cash there…), prompt dinner service - what more could you ask for? We took a trip with another couple and they stayed at Paris, just to compare – our check- in was 10min., theirs took a bit over an hour because there was only one window open and when you are tired after a 5hr. drive it feels like forever!
Service was great, casino was a little loud but Palazzo is a short walk away and it is much quieter there. When leaving Sunday morning, we called in to ask if we can stay pass the check out time and they had no problems with it. My only complaint is their check out system, you still have to go down to the lobby and do it in person, every other hotel on the strip already has a check-out system through the TV.
We had a late breakfast at Grand Lux Café – try to avoid that place by all means! The service was so horrible, their enormous portions could not make up for it.

After staying one night only in December, I can say with confidence that staying in Venetian is one of the best decisions my family has made as far as Vegas hotels is concerned. From the architecture and theme that draws people to it, to the customer service that keeps people there, the Venetian is something worth trying at least once.
We had made our reservations directly via the Venetian's website two weeks in advance and had nothing but anticipation until the date of our weekend getaway.
We did arrive a bit early for check in, but the check in staff gladly let us head up to our room early. We did make requests for a room on a higher floor and close to the elevator on our reservation. We ended up finding ourselves in a room at the very end of the hallway on the 16th floor, but we were content.
The room was huge compared to the many other hotels we've stayed at. Many people did say that the lighting would be dim, but it created a more intimate atmosphere for this very spacious room. The beds were very comfortable and I couldn't stop playing with the remote controled window shades.
We did have an issue, but it was quickly resolved. The television in the "bedroom" was not working. We gave a call to the front desk, that was quickly answered after only one ring, and they said they would send someone up. After 10 minutes, there was someone at our door to give the television a look. They said they'd send a new one up and they did. I think they went above and beyond just to makes sure we had that television working when we could have used the other two in the room.
I can't say anything about the gambling aspects of the Venetian, but my parents did say they were "successful".
We didn't eat at the restaurants at the hotel because of the prices being so high. I assume they're nice if people went there even with the high prices, but we just ate across the street at TI.
Hopefully, if the time comes and the prices are right, we will see ourselves back at the Venetian.

Looked at reviews on Tripadvisor and was perplexed by the great reviews followed by people who had a bad experience...had to see for myself. The Venetian is a really good Las Vegas hotel. It isn't perfect...none are in that price range, but its' combination of amenities and location are hard to beat. The rooms are VERY nice (650 sq feet!!!), although I agree with one reviewer that they could use more over head lighting. Three flat screens. Spacious seating, desk, views, large bathroom with tub and shower. My room was quiet except for the once-in-while loud guest. (that's hard to avoid in Vegas too.) The doors do close rather forcefully, but unless it is within 30 feet of yours it isn't an issue. Comfortable beds, black out drapes. Hard to figure out how such a big place could do it much better. Check in wasn't quick, but ok. Check out and baggage handling was excellent. Only problem I had was they put us in a non-view room when I had requested a view one. Quick call to the desk and they agreed, moved me to a suitable room immediately. I did go down to get a key, but it was fast and easy. Score one for taking care of the problem quickly and easily. The Canyon Ranch Spa is wonderful. Massage costs were high, but the facility was first rate. Great restaurants throughout! Shopping in the hotel was wonderful. The ambiance is incredible and I will return for sure.