We visit Vegas frequently and stayed at the Venetian on our last trip. We were eagerly looking forward to staying there again. Unfortunately, this visit was not as flawless as the first.
Like others who have posted recently, we arrived in the main lobby but were immediately escorted to the check-in area on the 10th floor of the Venezia Tower. The staff member behind the counter made a hard push for us to upgrade to the concierge level for an extra $100 per night. I found the routine amusing, since he kept emphasizing it was a one-time special being offered at that moment. I had been receiving e-mails about the upgrade offer for quite some time and am sure I also read it on their general website. After declining several times, he let it go.
I had reserved a strip view room and requested a remodeled room, which is what we had on our last visit. Upon arriving to our room, we discovered we were in the Venezia tower in a non-renovated room. Tired from travel, we decided to let it go and not trek down to the check-in area again to request a change. The room was fine but featured traditional decor, a smaller sitting area, one less flat screen tv, and older bedding. We did have a view of the strip, but we were on a very low floor that primarily overlooked the crane and construction behind the Casino Royale. It was hardly worth the additional money we paid each night for a "strip view."
Staying in the Venezia Tower takes a bit more navigating to get to the casino and canal shoppes than staying in the Venetian Tower. We took it in stride, though, and adjusted.
Staff with Club Grazie were exceptional and efficient. I can say the same with staff in the Sports Book. Cocktail servers on the floor were less predictable. One night we had a delightful and efficient server who always passed by at the right moment. Two other nights, we had to practically flag down a server to get a drink.
Housekeeping was also very unpredictable. Of our total 4 nights, we received turndown service only 1 night. One day of regular housekeeping service was absolutely awful. The trash was not emptied, toiletries were not replenished, the bed was partially made (bolster and pillows were on floor), and dirty glasses were left where we had placed them and not replenished.
Valet did a good job with the number of staff they had working. We typically had our car in about 10 minutes. I did have one super negative experience with one of the intake valets. When I pulled up, he merely glanced my way and called me "Sir." I have short hair so assumed once I got out of the car, he'd correct himself. He didn't look up again and proceeded to refer to me as sir again. I flipped and told him to stop calling me sir. Then, rather than offer a sincere apology, he said, "I'm slammed here and am doing the best I can." Unreal!
Don't stay here expecting a 5-star experience. I'm not sure how the Venetian has received that rating. It is in a great location. Rooms are larger than most. Unlike many other people, I don't mind the perfumed odor that permeates the property. It's better than nasty cigarette odor. I might stay here again but only if I secure a really good rate. The Wynn and Bellagio have great amenities and on-site restaurant choices. I'll most likely book one of them next time.
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