Let me start by saying I didn't plan to stay at the Tropicana. We were booked into the Golden Nugget downtown, which we've stayed at before and liked. When we walked into the hotel lobby at the GN we saw a big gaping hole where there used to be a pool. I really really wanted a pool. So we called the outfit that arranged our stay and Jose kindly made arrangements for us to move the next day to the Tropicana. I asked if the hotel was the the same rating as the GN. He said it was rated 3 stars as the GN is although the GN also rates 4 diamonds. We agreed to move nonetheless and were instructed by Jose to accept nothing less then a Paradise Tower Room. And ask for a high floor so we get a view. Ok, no problem I thought. We took a cab over and from the outside it wasn't too bad looking. Even the lobby looked ok. We waited in line for about an hour and when it was our turn to check in, it was in the Grinch's line unfortunately. This women never smiled. Ever. She insisted that we were booked into a Garden Room. When I told her that Jose told us that we were in a Paradise Tower room she said, "well maybe you want to call "your" Jose then and straighten this out" I didn't want to wait in line another hour, so we took the keys. She knew how upset I was but not once did she apologize or try and commiserate with our situation. We went to get our bags and the Bell Desk man was the only one so far in the 36 some hours we had been in Vegas that showed us any kind of kindness or compassion. He could see that I was visibly upset and asked what was wrong. When I told him he tried to sympathize and said although the Garden Rooms aren't as nice, at least they're close to the pool. So I bucked up and we headed towards our room. The minute we got into the hallway though I knew it wasn't going to be good. The walls were in desperate need of a paint job, the carpet old and worn and it smelled, really really bad. We opened the door to our room and it wasn't a Garden that we smelled. It smelled like urine, vomit, cigarette smoke and death. It looked like the tropical version of the Bates Motel. We had been in Vegas for almost 2 days and our vacation hadn't even started. We hadn't unpacked. Hadn't relaxed. We put on our swimming suits and went out to the pool that I had traded a nice room at the GN for this Hell at the Tropicana. We stayed out there a couple of hours and when we returned there was a message waiting on our phone. It was the front desk telling us that they had made a mistake and we were to come down to the desk to get keys for a room in the Paradise Tower. No sorry... just admitting it was a mistake. The Tower rooms were fine. They weren't nice, they weren't exceptional, but they were fine. The maids could learn to clean the bathrooms a bit better as there was other peoples hair in the corners, but the room was passable. Unfortunately the lack of helpfullness or compassion from the staff at the Tropicana pretty much made us NOT like the place, AT ALL, So we won't be back Tropicana, not that you'll care!