I decided to stay at TI because the rates are great, the remodeled hotel looks fun and the location can't be beat. I've stayed at the Mirage for work and discovered TI because I had to book people there when Mirage got full. I knew that TI is a little lower in the class department, so I expected a less accomodating staff, but figured the new rooms and convenient shopping would make up for it. Not so sure it balanced out.
I booked my room through Orbits. Orbitz charged me for a suite and booked me a regular room. TI would not accomodate. The front desk basically called my husband a liar and would not take a forwarded email as proof of the room we paid for. We had to settle for a regular room knowing that we paid double the going rate. But that's partly an Orbitz issue.
They also booked me in a newly remodeled room. What could be bad right? The bed was great, the furniture was nice, but the whole floor (including the room itself) stunk like very strong new car smell. The fumes were terrible.
The trip itself wasn't bad, but I'd rather pay the extra $50 a night for good service at a classier hotel. Sorry TI. You should finish your renovations by hiring new staff. These people belong at Whiskey Pete's.


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