When I found out my flight was cancelled due to a mechanical malfunction, I immediately called Santa Fe Station. I wasn't even going to cancel my reservation, just push my arrival date for the next day. After being put on hold for over 10 minutes, I hung up, went to their website, and e-mailed reservations about my situation, and left it at that.

The next afternoon, I arrived at the property and was told by Selena, the Front Desk Agent, that Santa Fe Station has a 48 hour cancellation policy and since I didn't change my reservation within that period prior to my arrival, I was charged for the night before. Selena, obviously aware of my immediate dismay, showed not one ounce of sympathy or understanding of my position. Just kept repeating the 'policy' while cutting me off mid-sentence as I'm trying to explain to her what happened with my flight. When it was clear that she was in control and there was nothing I could do at that moment, I let her check me in. While she was on the computer, and not lecturing me, I shot off a question "So, if your flight is cancelled, or there's a family emergency and you check-out a day early, everyone is charged for late changes or cancellation?" Her answer was simply, and with more vigor than before, "Yes. Like I keep telling you, we have a 48 hour cancellation policy..."

Looks like I picked the one hotel in America that charges a one night late change/cancellation fee regardless if a situation arrises that's within your control or not. And, if you don't get why they're policy is the way it is, then they've got Selena over there to make sure that you understand it.

While I did not stay at this hotel (it was a long distance from the strip), I was at this hotel/casino for a training. The conference rooms are upstairs and very nice. Our event was catered by the hotel, and the food was very good. The negative is walking through the smoke filled casino to get to the conference rooms upstairs- which thank goodness do not have the smoke feel. As you leave the second floor from the conference rooms you can tell halfway down the escaltor the 'smoke layer' begins.
If you want to enjoy the Vegas attractions, this might be a bit far out for you (with good traffic it's a 15 min drive by freeway). If you are looking for a nice place to have a conference/meeting away from the strip with good food, this is the place!!

My wife and I stayed here while we were intown visitng family. There are two parking garages . Valet park and park at the one next to the lobby check in. The other one is way on the other side from where you check in, if you park there you will have a looong walk with your luggage. I think it would be shorter to walk to the strip then the check in area (being sarcastic here).

The room- The room was average, bathroom small and very little counter space. To me it smelled like smoke, my wife said she didnt really notice it. The towels provided were small. No fridge in the rooom but a lot of hotels dont include those anymore. The one thing about the room that drove me crazy was that in december it is cold in vegas which means you have to turn on the heater. It seemed like it would never shut off! so we had to turn it off when we went to sleep and turn it on in the middle of the night when the room became Ice cold. Which meant we were getting in and out of bed to turn on and off the thermostat.

Food- We only ate at the grand cafe once. service was horrible, and the food mediocure. It took over an hour to get our order and there were not many people in the resturaunt. We ate most of our meals somewhere else. In the past we have eaten at the Charcol room and that was very good but also very pricey. Would never eat at the cafe again!

Ammenities- It was nice that they had a movie theater attached so we were able to see a couple of movies after spending time with family. We didnt use the bowling alley and it was too cold for the pool. This is a locals hotel so dont compare it to the ones on the strip. Its not glamourous.They do have penny slots-havent seen those in a while.. They also have a starbucks in the casino which was very nice for my morning coffee!

Overall- this hotel was fair, not the worst I have stayed in but not the best either. They have room for improvement. They should move the parking garage back to the other side so you dont have the long treck to the room. I might stay here again because it is close to family I was visiting. If your visiting vegas for the action on the strip this hotel is a long way away and I cannot recomend it for that. Overall its not a bad hotel.

This is the kind of hotel that would be good to stay at if you just want to eat and gamble. the rooms are not nice - the bathroom is so small and even the non-smoking rooms smell like smoke - all the linens, towels, etc. smell like smoke. They do have some nice places to eat - the food court is great for a quick bite. The smoke everywhere is typical Vegas, but this is really much worse than other hotels I have stayed at. Also, if you are planning on going to the Strip, do not stay here. It is a $55 - $60 cab ride to the airport, and about the same to the strip. You will want to rent a car if you will be going back and fourth to the strip. I would just spend the extra $20 or so a night and stay on the strip. No room service - although they advertise they do have room service - they do not. This was just a bad stay all around - bad neighborhood, too. The pool is so small and hard to get to it's not even worth using. Ugh. I will not stay here again and will not recommend this place to anyone.