Our first trip to Las Vegas, we traded our 2br/2bth Orlando unit for a 1br/1bth in Polo Towers, the only resort left in our exchange company's network for the dates we wanted. We had our 14 y.o. son with us. The resort was in a very busy spot with construction around and close to the airport but noise was never a problem. Upon arrival we found a very friendly and helpful stafff, nice lobby area with marble floors and a center fountain. The entrance to the resort was presentable but to get to the underground parking one has to drive around the building, thru a narrow entryway that ran past the dumpster area and then around to the garage entrance. It was just a bit awkward getting to the garage. I might add this is also the side of the resort where the kiddie pool is, the sun barely hit that area all day and it was not the most attractive spot for a child's play area, as it overlooked a large parking lot, construction site and the aforementioned dumpsters. As for the main pool, it was on the roof, looked very nice but was only 3 ft. deep. It stays open until 10pm but kids are not allowed in after 5pm, we saw the security guards actually kick the kids out once. They were the only ones using it so I thought it was a little mean of them.
The room was much nicer than I expected from some of the reviews I've read. The decor was very up to date. Carpets were clean and new, no odors, I didn't see even one bug anywhere. The bed was a very comfortable king size with lots of fluffy pillows, I would compare it to a Sweet Sleeper or even a Heavenly. It was that comfy. The bedroom was a nice size with sliding door out to a very tiny balcony. Being on the 12th floor, we had a nice view of MGM, NY-NY, Excaliber, etc. Lots of lights and activity to observe from our window. Our son slept on the sofa bed, he said it was comfortable. Kitchen had tiled floor, granite counter, dishwasher, refrigerator, coffee maker, toaster and all the dishes and utensils you need for 4 people. Bathroom also had granite counter, good water pressure in shower.
Housekeeping was not as reliable as I had hoped, we came back a few times after being out the entire day to find they had not been in yet to change the towels, empty the trash or make the bed as promised. However whenever I needed something I just called housekeeping and someone was there in a matter of minutes with whatever I needed. A follow-up phone call from the HK supervisor to see that we were taken care of every time was much appreciated.
The one thing I would have liked to see is free Wi-Fi. They have an outside company and you have to pay $35 for a week of use or however long you wanted. There were instructions on how to connect but it was complicated and required changing some of our settings so we decided to pass on that after lugging our laptop across the country for nothing.
All in all we enjoyed staying in Polo Towers and would stay there again if we return.
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