We chose the Polo Towers thinking it would be somewhat comparable to any Marriott Hotel and were very disappointed. It has a shabby and strange hotel entry; you must drive past dumpsters and down an alley to arrive for the valet. After check in and arriving to our room; we were surprised at the size of the second bedroom. It's very small; just wide enough to accommodate a murphy bed and dresser. After unpacking and putting our food in the kitchen we were unpleasantly surprised to find a cockroach climbing in our bag of cookies! We called the front desk and explained that we had a baby with us and roaches in our room wouldn't do! They moved us to another room and as we were attempting to hang our clothing, the closet door handle came off the door. I'm wondering now how this hotel has any positive reviews. We just couldn't believe it later when my son flushed the toilet and water flooded the bathroom floor....oh my goodness, did this place pass code? At this point, I was seriously wondering if we could change hotels since we'd booked at this one for an entire week. The manager then "upgraded" our room and gave us dinner at a local restaurant. We moved again, it was a long night, and tried to make the best of it, have a good attitude and settle down. While staying in the upgrade, the kitchen sink became plugged and our room keys failed to open our doors 3 times, maid service included taking out the garbage and giving us new towels. It's a bit like a Motel 6 wishing it were a nice hotel.....stay elsewhere.
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