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Atrium Suites Hotel Las Vegas: Traveler Reviews


4255 S. Paradise Road, (formerly "Crowne Plaza"), Las Vegas, NV 89119
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52% Do not recommend
3.0 of 5 stars 41 reviews
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Might be a good deal, but consider what you want

Atrium Suites Hotel Las Vegas

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3 of 5 stars
TeddiBytheBay   10 contributions
Concord, CA
Apr 1, 2008 | Trip type: Business, Family

With all things- consider what you want and what you are willing to pay.

I got a great rate on this hotel (albeit the trip was in June 07) via hotwire.com- so clearly I was picking this hotel blind. What I wanted: a great price- and just a comfy ok room and a place with a pool.

I'm not a gambler, was traveling alone, and was on a quickie "meet and greet" trip for a group of other families.

What I liked: The rooms are small but decent suites. The hotel was a NON gambling hotel- so it was quiet and offbeat. The location wasn't on strip but wasn't too far off- and it is adjacent to the Hard Rock Hotel (if you want to visit the Hard Rock Cafe that makes it convient). The price was great ($57? a night).

The overall property is small (ok, tiny by vegas resort standards but for normal hotels, just "small"). It did have some nice pluses- a bar there, room service, and a restaurant. The pool is small, but at the time I was there - there weren't many guests.

We ordered room service once- it was pricey but the portions were pretty good. Hint- there's a Longs Drugs across the street- get your groceries/sundries there!

The room: Size was ok- smallish but comfy. Honestly, it was looking aged. The AC did NOT work- so on a 100 degree day walking into a warm room was disappointing. I had plans to head right back out after getting in- and I had to wait for 45 mins for room keeping to send the guy in- only to figure out it needed a whole new unit. Unfortunately the new unit was barely any improvement and it was *loud*.

The bedrooms have a separate double door which was nice- you could keep it open or close it off. The King bed was comfy. If you are very picky- you might want to pick a suite elsewhere- the hotel and room were clean but the room had things here and there- couch worn. Oh- and my roomate used the sofa bed. They were HORRIBLE even for sofas beds. Unless you are planning on putting very unpicky kids on the sofa bed- it really was *that bad* that I could NOT have slept on it. I don't know how she tolerated it!

The rooms do have a fridge, and table w/chairs but that was about it as far as a kitchenette went.

The internet never did work for my PC- something about the firewall- it just wasn't compatible. That was disappointing. They did refund me back the fee (I don't believe their website says that it costs $10 to access). The staff was ok. The free shuttle like a lot of hotels gets you TO the strip for free but you have to get your own way BACK so keep that in mind.

Would I go back? Yes, I would- knowing an adult wouldn't sleep on the pull out bed, only if I got a another great rate, and if I need the bargain budget. In terms of space and size for what I paid it was defintitely well worth it but there were some snags.

  • Liked — the price was right
  • Disliked — they need to give their rooms some TLC
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Quality time with friends
  • Traveled with Family (extended)
  • Age group 25-34
  • Member since December 28, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Theme / Amusement park, Business meeting / Event, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Very Disapointed

Atrium Suites Hotel Las Vegas

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1 of 5 stars
Nans1953   8 contributions
Corona, CA
Feb 8, 2008 | Trip type: Family

While I can see very nice future potential for this hotel, The Atrium Suites Hotel is undergoing a great deal of construction and that is an understatement. Our first room was missing partial insulation of the window frame so we needed to move. The phone didn't work and the room was in great need of TLC. The next room had dirty bed linens on the broken hide a bed. The gal at the front desk was very nice each time we talked to her but they gave us clean linens for us to make it up ourselves. The room was ice cold with a tiny heater for the entire suite. My husband and I ended up sleeping in jeans, a sweatshirt and socks just to stay warm. Our room had a fan in the bathroom that sounded like a dying animal. In the morning, I noticed an outside entrance that was not secured by a lock due to the construction? and was secured with yellow caution tape.

Again to reiterate, the hotel is really under construction....just just a wing....not just one floor....(because we were on both the 2nd and 3rd floor)....but the place looks like a construction zone we just happened to "crash" at. Had we not arrived so late with a tired toddler and her mother from the airport, we would have called Hotwire customer care and begged for a different place to stay.

Again, I see potential but they have no business charging for rooms there until the hotel is renovated, up and running. It doesn't even deserve a 2 star let alone a 3 plus. I booked this room through Hotwire and have notified them of my concerns.

My kudos to the gal at the front desk. She was the bright spot in our stay.

  • Liked — The layout of the suite, the gal at the front desk and proximity to PF Changs. Has great potential!
  • Disliked — The overall condition of the hotel and suite.
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay February 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 50-64
  • Member since June 29, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, An amazing honeymoon, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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It is OK

Atrium Suites Hotel Las Vegas

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2 of 5 stars
Sunny98   1 contribution
Nebraska
Jan 25, 2008 | Trip type: Business

The Atrium Suites is under MAJOR remodeling. There were very few rooms even open when I stayed there. The suite I had was clean, but the hallways were quite dusty due to the large amount of construction. The staff people were all very nice and very helpful. The location is not too bad. PF Chiangs is next door and the Hard Rock is on the other side. There are other services within walking distance. ( CVS and other restaurants) It is not a bad walk to the Strip, if you enjoy a nice walk. It is very quiet, which is a bonus in Vegas. I didn't have a car, but the parking was plentiful and free. The restaurant has limited hours at this time.
I did move to the Belliago for the weekend. Now that was VERY NICE!

  • Liked — Quiet
  • Disliked — remodeling
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 50-64
  • Member since February 07, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Older travelers, Families with young children, Families with teenagers
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Horrendous

Atrium Suites Hotel Las Vegas

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1 of 5 stars
CarolePhoenix_az   1 contribution
Phoenix, az
Aug 26, 2007 | Trip type: Couples
3/3 found this review helpful

We booked a room for one night in that hotel because we were to participate in a nightime marathon and were getting a group rate (which with hindsight was worse than rates at much nicer hotels). The first problem arose when we tried to call for directions because we were lost. The call went straight to an outsourced indian service and they had no idea where the place was. When we tried to ring the front desk instead repeatedly, the phone was always busy. We finally found the place without their help. Because the marathon finished in the morning, the race director had arranged for free late check out with the manager who was around during the week or so we thought. When we got there, the first thing we noticed was the bad smell pervasing all the common areas and the room too. Also the antiquated furniture etc.. but the worst part was that they denied us the late checkout, even though it was clearly needed because we were going to be back from the race in the morning after being up all night. The staff was extremely unpleasant and uncooperative. We had to threaten them with several complaints but to no avail. They finally called the weekend manager who apparently does not communicate with the week manager and denied the late check out too. In order to notify us of that last conversation, they did not ring the room phone, but instead left a message directly. Nice. When we realized that the message was there, we went back downstairs and let them know that we were going to check out late no matter what, and that if they were going to try to charge us extra, we would contest the entire cherge with the cc company. After this nice conversation, we had to concentrate on the race, after ordering something to be delivered to the room from one of the menus in there. The phone number on one of the menus did not seem to work, so I called the reception to get a confirmation of the phone number, but the person on the phone replied curtly that they didn't have the number... once the race was over, we came back around 10am, completely exhausted. While we were trying to get some sleep, they called repeatedly at the regular check out time (noon) to get us to check out. We had to take the phone off the hook. at the end, perhaps because they realized they had "crossed" the line, they did not charge for the extra 2 hours, but what a miserable experience.
I have stayed at very nice places in Vegas for about half the price. I cannot imagine why anyone would stay there.

  • Liked — Nothing
  • Disliked — Everything
  • My ratings for this hotel
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 26, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Older travelers, Families with young children, Families with teenagers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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In need of TLC

Atrium Suites Hotel Las Vegas

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2 of 5 stars
HJFHJS   14 contributions
N.C
Aug 19, 2007
1/1 found this review helpful

Public space are fine, our 2nd floor room was in need of major refurbishment.

Old furniture, wholes in doors, cracked sink, dripping shower head, badly patched wholes in walls and frade carpets

  • Date of stay August 2007
  • Member since March 07, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Atrium Suites Hotel Las Vegas Also Known As

  • Atrium Hotel Las Vegas
  • Atrium Las Vegas
  • Atrium Suites Hotel Las Vegas Las Vegas
Address: 4255 S. Paradise Road, (formerly "Crowne Plaza"), Las Vegas, NV 89119