While I can see very nice future potential for this hotel, The Atrium Suites Hotel is undergoing a great deal of construction and that is an understatement. Our first room was missing partial insulation of the window frame so we needed to move. The phone didn't work and the room was in great need of TLC. The next room had dirty bed linens on the broken hide a bed. The gal at the front desk was very nice each time we talked to her but they gave us clean linens for us to make it up ourselves. The room was ice cold with a tiny heater for the entire suite. My husband and I ended up sleeping in jeans, a sweatshirt and socks just to stay warm. Our room had a fan in the bathroom that sounded like a dying animal. In the morning, I noticed an outside entrance that was not secured by a lock due to the construction? and was secured with yellow caution tape.
Again to reiterate, the hotel is really under construction....just just a wing....not just one floor....(because we were on both the 2nd and 3rd floor)....but the place looks like a construction zone we just happened to "crash" at. Had we not arrived so late with a tired toddler and her mother from the airport, we would have called Hotwire customer care and begged for a different place to stay.
Again, I see potential but they have no business charging for rooms there until the hotel is renovated, up and running. It doesn't even deserve a 2 star let alone a 3 plus. I booked this room through Hotwire and have notified them of my concerns.
My kudos to the gal at the front desk. She was the bright spot in our stay.
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