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Atrium Suites Hotel Las Vegas: Traveler Reviews


4255 S. Paradise Road, (formerly "Crowne Plaza"), Las Vegas, NV 89119
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Reviews you can trust

52% Do not recommend
3.0 of 5 stars 41 reviews
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Very Disapointed

Atrium Suites Hotel Las Vegas

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1 of 5 stars
Nans1953   8 contributions
Corona, CA
Feb 8, 2008 | Trip type: Family

While I can see very nice future potential for this hotel, The Atrium Suites Hotel is undergoing a great deal of construction and that is an understatement. Our first room was missing partial insulation of the window frame so we needed to move. The phone didn't work and the room was in great need of TLC. The next room had dirty bed linens on the broken hide a bed. The gal at the front desk was very nice each time we talked to her but they gave us clean linens for us to make it up ourselves. The room was ice cold with a tiny heater for the entire suite. My husband and I ended up sleeping in jeans, a sweatshirt and socks just to stay warm. Our room had a fan in the bathroom that sounded like a dying animal. In the morning, I noticed an outside entrance that was not secured by a lock due to the construction? and was secured with yellow caution tape.

Again to reiterate, the hotel is really under construction....just just a wing....not just one floor....(because we were on both the 2nd and 3rd floor)....but the place looks like a construction zone we just happened to "crash" at. Had we not arrived so late with a tired toddler and her mother from the airport, we would have called Hotwire customer care and begged for a different place to stay.

Again, I see potential but they have no business charging for rooms there until the hotel is renovated, up and running. It doesn't even deserve a 2 star let alone a 3 plus. I booked this room through Hotwire and have notified them of my concerns.

My kudos to the gal at the front desk. She was the bright spot in our stay.

  • Liked — The layout of the suite, the gal at the front desk and proximity to PF Changs. Has great potential!
  • Disliked — The overall condition of the hotel and suite.
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay February 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 50-64
  • Member since June 29, 2006
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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It is OK

Atrium Suites Hotel Las Vegas

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2 of 5 stars
Sunny98   1 contribution
Nebraska
Jan 25, 2008 | Trip type: Business

The Atrium Suites is under MAJOR remodeling. There were very few rooms even open when I stayed there. The suite I had was clean, but the hallways were quite dusty due to the large amount of construction. The staff people were all very nice and very helpful. The location is not too bad. PF Chiangs is next door and the Hard Rock is on the other side. There are other services within walking distance. ( CVS and other restaurants) It is not a bad walk to the Strip, if you enjoy a nice walk. It is very quiet, which is a bonus in Vegas. I didn't have a car, but the parking was plentiful and free. The restaurant has limited hours at this time.
I did move to the Belliago for the weekend. Now that was VERY NICE!

  • Liked — Quiet
  • Disliked — remodeling
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 50-64
  • Member since February 07, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Older travelers, Families with young children, Families with teenagers
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Horrendous

Atrium Suites Hotel Las Vegas

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1 of 5 stars
CarolePhoenix_az   1 contribution
Phoenix, az
Aug 26, 2007 | Trip type: Couples
3/3 found this review helpful

We booked a room for one night in that hotel because we were to participate in a nightime marathon and were getting a group rate (which with hindsight was worse than rates at much nicer hotels). The first problem arose when we tried to call for directions because we were lost. The call went straight to an outsourced indian service and they had no idea where the place was. When we tried to ring the front desk instead repeatedly, the phone was always busy. We finally found the place without their help. Because the marathon finished in the morning, the race director had arranged for free late check out with the manager who was around during the week or so we thought. When we got there, the first thing we noticed was the bad smell pervasing all the common areas and the room too. Also the antiquated furniture etc.. but the worst part was that they denied us the late checkout, even though it was clearly needed because we were going to be back from the race in the morning after being up all night. The staff was extremely unpleasant and uncooperative. We had to threaten them with several complaints but to no avail. They finally called the weekend manager who apparently does not communicate with the week manager and denied the late check out too. In order to notify us of that last conversation, they did not ring the room phone, but instead left a message directly. Nice. When we realized that the message was there, we went back downstairs and let them know that we were going to check out late no matter what, and that if they were going to try to charge us extra, we would contest the entire cherge with the cc company. After this nice conversation, we had to concentrate on the race, after ordering something to be delivered to the room from one of the menus in there. The phone number on one of the menus did not seem to work, so I called the reception to get a confirmation of the phone number, but the person on the phone replied curtly that they didn't have the number... once the race was over, we came back around 10am, completely exhausted. While we were trying to get some sleep, they called repeatedly at the regular check out time (noon) to get us to check out. We had to take the phone off the hook. at the end, perhaps because they realized they had "crossed" the line, they did not charge for the extra 2 hours, but what a miserable experience.
I have stayed at very nice places in Vegas for about half the price. I cannot imagine why anyone would stay there.

  • Liked — Nothing
  • Disliked — Everything
  • My ratings for this hotel
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 26, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Older travelers, Families with young children, Families with teenagers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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In need of TLC

Atrium Suites Hotel Las Vegas

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2 of 5 stars
HJFHJS   14 contributions
N.C
Aug 19, 2007
1/1 found this review helpful

Public space are fine, our 2nd floor room was in need of major refurbishment.

Old furniture, wholes in doors, cracked sink, dripping shower head, badly patched wholes in walls and frade carpets

  • Date of stay August 2007
  • Member since March 07, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Loved the stay - contrary to the other reviews I read

Atrium Suites Hotel Las Vegas

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4 of 5 stars
ChicagoTravelerV   11 contributions
Chicago
Aug 1, 2007

I had read a lot of reviews about this place and was very skeptical when I got this hotel through HOtwire, but I had a genuinly good experience with the hotel. Probably I didnt have too many expectations from it also, since mine was a short 2 day stay, but I got a great room on the 6th floor with a fantastic view of the strip, got a great rate through hotwire, really clean King suit and nice clean bathrooms. I normally dont expect any more from a hotel than cleanliness. Check in was a breeze and so was chek out. Location of the place is really good, its not exactly on the strip but a couple blocks away, so you dont pay the premium in the price for staying on the strip. There is an albertsons close by (about a mile-2miles away) and the front desk provided me detailed directions to it. Overall had a very pleasent stay, and enjoyed the experience. Would definately visit again.

  • My ratings for this hotel
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay July 2007
  • Member since July 17, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Atrium Suites Hotel Las Vegas Also Known As

  • Atrium Hotel Las Vegas
  • Atrium Las Vegas
  • Atrium Suites Hotel Las Vegas Las Vegas
Address: 4255 S. Paradise Road, (formerly "Crowne Plaza"), Las Vegas, NV 89119