I found the staff of the Palace Station to not only be unhelpful, but downright rude at times.

When questioned as to why a hotel guest doesn't qualify for a rewards card one clerk flat told me that it is assumed that the hotel guest should already know to sign up for one and if he doesn't that's too bad.

When I asked a clerk how to get from the hotel to another casino (where I was scheduled to play a tournament) he could provide no answer, saying he didn't have access to that information.

One clerk even told me that you get treated better by the hotel if you are simply a guest of the casino who is NOT staying at the hotel.

I've stayed at the Palace before with a comped room from my uncle and thought it was fine. We stayed this time in the tower on the 6th floor and I was pleasantly surprised with how nice the room was. I forgot to take a picture, but I have to say that the room was decorated better than most hotels. It was dark brown and cream - very modern - and the bathroom was really nice (decorated in all ceramic tile). The happy hour margaritas at the Cabo Bar were excellent (and only $2.99)! The parking garage always had good spots and the rooms were very convenient to access (we had stayed at the MGM last time and it took nearly 10 minutes to get to our rooms from the lobby!). We used one of the pools on the last day and while it was basic, it was clean with ample mesh loungers and towels. I think it's a great deal for a nice hotel.

then this is GREAT! at least in the courtyard. since i was a solo traver thats fine for me. im not picky, now if i was with my family i would prob stay at least stayed in the towers or prob on the strip. the room is clean service ie front desk was average location is good ( not too much traffic and still close to downtown and the sahara and the strip value i believe is still great, ( anywhere you stay in vegas i think you will have taxes and fees and convience charges and what nots) i still think its average a nice clean bed working tv and a nice bathroom.. not a four seasons but not a motel 6 either

pros: room and bathrooms are fine, gift shop, starbucks etc

cons : noisey a/c , no view ( but hey i choose the courtyard who needs that when you come to gamble lol)


coming back in july, aug and sept

Booked my room over the internet for a good nightly rate, at least that's what I thought. It's the 2009 economy and I don't have a lot of money to flush away, so I search and search for the best rate before I book. My search came down to one of three hotels with the same price, I booked palace Station. But when I checked in i was told there would be a $16/night service fee, which included things like unlimited internet (if I would have brought a laptop, but didn't because I didn't know about the servive), gym usage (if only I knew about bringing my gym gear), and swimming pool usage. I HATE surprise fees and I think there needs to be a law that this type of "extra" charge be disclosed at time of room purchase over the net. I couldn't just say keep the room, because I already paid for it and there is a penalty if reservation is not kept.

The rooms were ok, except for the grub worm on my floor the last night of my stay. The room was VERY dark and my window view was a wall. The hallways to my room were ALWAYS blocked and a real safety hazard the cleaning help didn't seem to care about. Tons of pounding going on and rooms being overhauled or something, seemed like a construction zone. The hallway carpet was VERY nasty, and many room service dinner trays outside of rooms everywhere. No bathtub in the room, just a shower.

My room was a "Courtyard" room, and I'll NEVER stay there again!!!! NEVER!!!!!