My wife and I, along with my youngest son (24) stayed at NY NY between 17th June - 1st July 2009. We asked if we could have a free upgrade and was told it would cost $15 dollars a day, no joy there then. Asking for a quiet room we got room 603 in the New Yorker Tower. This room was at the back of the hotel, and when I say at the back, I mean at the back. Clean tidy, with a safe but no fridge and views of the Roller Coaster and Car Park. The walk from the Lifts to the room was a seemingly endless slalom through the winding corridor, I read about the Roller Coaster before we booked, people said it was reasonably quiet ... they lied, or were not in or near our room. The Pool area seemed to be in the shade when we wanted to be there, however they have a reciprical agreement with the Monte Carlo and we spent our Pool time there. I wanted to play Poker and could not believe I had booked into a Hotel with no live Poker Room. so once again the benefit was to the Monte Carlo , or across the Skywalk to the MGM Grand. Food was good and varied, didn't gamble much as we found we did that elsewhere after playing Poker. Only for the reasons of no Poker room, and the Roller Coaster I feel I could not wholeheartedly recommend this hotel.

Our experience started off at this hotel at check in. The line was winding, and their computer system was down. The wait to check in was 45 minutes.
The room was on the small side.
Entering the small bathroom we found a dried up lime on the floor from whoever stayed prior to us.The floor was dirty, visable dirt in all the corners. Some of the grout on the tiled floor was white, while most was black with dirt.
One day the maid left her pink duster on our bed. Was that a hint for us to clean.
The temperature in the room was hard to regulate, it was either to hot or to cold.
The pool is small and shaded by the buidling, making the pool very cool in the morning. The whirlpools were nice, except they were not working all the time.
For the first two days of our stay, there were still having problems with their computer system.So if you just happened to get lucky and win on a slot, the ticket cahs out machines were not working.You had to take the ticket to the cashier, whom complained she had to take care of these.
Would we stay here again, NO.

This was my third trip to Las Vegas and I wanted something a little different from the same old, same old hotel, mainly because I was taking a friend who had never been to Vegas before. So, of all the hotel/casino's on the strip, the only one that really stands out is NY-NY!

Check in was relatively painless, but then I had already booked one of the best rooms in advanced. The room was fantastic, with a large LCD TV, two huge queen sized beds, a large bathroom with shower, safe and limited cupboard space. The room was attractively decorated in neutral colours and the beds comfortable.

The hotel/casino it self is amazing, with a cut down version of New York, with loads of fast food outlets, a few bars (Time Sq is probably the best) and restaurants. However, as the ceiling is painted black, the lighting low and with crazy coloured carpet, it can feel a bit depressing and will make you want to get out and go to another casino after a short time.

As NY-NY is at the southern edge of the strip, it is a bit of a walk to get to places such as the Bellagio, but fairly easy at the right time of year.

All in all it's not a bad hotel, would recommend it, but don't ask the desk to do anything more than just checking in or checking out, especially if you lose something.

My husband and I booked a room at NY NY in Las Vegas and decided to change rooms. The room was tiny and we heard the roller coaster constantly. We called the front desk and were given another room. When we left, we forgot our items (jewlery, camera and $600) in the room safe. We remembered 5 minutes after we left and notified the front desk. They told us we had to go down and get a temporary key since our keys would no longer work. My husband went down and they kept him waiting for 30 minutes. They finally told him that they had already checked out the room to someone else and we could not enter the room without the new occupants permission. (no one was answering in the old room). I finally asked to speak to a manager and she told me security would meet me at the room to open the safe. When I got to the room, a desk clerk came running to tell me that security had already opened the safe and my items were at security. When I went to claim them they told me there was no cash, only jewlery and my camera. I complained to everybody but no one listened. I told them security should not have opened the safe without me present, but they said another security person was present. They would not give me any names or explain anything to me. They treated me like a liar and told me they had no liability. They never returned my money. I will never go to this horrible hotel again. The only ones that could have accessed the safe was security since no one else knew the code I had put. Their customer service is awful!