My husband and I booked a room at NY NY in Las Vegas and decided to change rooms. The room was tiny and we heard the roller coaster constantly. We called the front desk and were given another room. When we left, we forgot our items (jewlery, camera and $600) in the room safe. We remembered 5 minutes after we left and notified the front desk. They told us we had to go down and get a temporary key since our keys would no longer work. My husband went down and they kept him waiting for 30 minutes. They finally told him that they had already checked out the room to someone else and we could not enter the room without the new occupants permission. (no one was answering in the old room). I finally asked to speak to a manager and she told me security would meet me at the room to open the safe. When I got to the room, a desk clerk came running to tell me that security had already opened the safe and my items were at security. When I went to claim them they told me there was no cash, only jewlery and my camera. I complained to everybody but no one listened. I told them security should not have opened the safe without me present, but they said another security person was present. They would not give me any names or explain anything to me. They treated me like a liar and told me they had no liability. They never returned my money. I will never go to this horrible hotel again. The only ones that could have accessed the safe was security since no one else knew the code I had put. Their customer service is awful!

i am over 30 and found the hotel casino alittle loud the mgm is more my speed if your young and like to party this could be a fun place for you but if your over 30 and looking for a quiet time you might want to look else where

Arrived at NYNY in the evening. Check in was very straight forward, we were upgraded without asking and at no extra cost which was a nice surprise. Our room had a view of the MGM with the mountains in the background - lovely. The TV was very old, and the selection of channels limited however we weren't there to watch TV so this was a minor comment. The bathroom was clean, large, the shower was ideal (not the pathetic trickle I've experienced in some hotels), and there was plenty of shelf space to store our toiletries.

The service at the hotel was great. We had difficulty operating the safe (those who had vacated the room before us had not left it unlocked). We called reception and within 10 minutes someone was up to fix it, including joking with us that we could split the contents (there was nothing in it though!). My bag was delayed and I received a voice message (as I was out of the room at the time of the call) to say that my bag had arrived. I called the baggage desk and again within 10 minutes my bag was delivered to the room. Room service was another pleasant experience (although the charges added were very high - as is the case with most places in fairness). Food was lovely, large portions, and was delivered within 40 minutes (we were advised of this when we ordered).

One thing to note is that the hotel is the $21 phone charge that was applied ($3 per day for a 7 day stay). I used the phone three times (to check up on my bag), and obviously there would be a charge for that but it appears this charge applies regardless. $21 is not a big deal, however when you are in Vegas you may have gambled all your money away before checkout!

The location of this hotel is not perfect, but its not awful either. There is a bit of walking involved if you want to go to the Mirgage/Ceasers etc (about 30 minutes, but the heat is impactful). There are plenty of air conditioned casinos along the way that you can pop into to cool down.

Overall I think this hotel is great, although I would be tempted to stay further down the strip next time.

For tourists please note: I looked online into buying tickets for a few shows and the prices were very high. There are numerous "Tickets for Less" booths along the strip that offer great deals. Of the two shows we attended we had great seats.

I usually don't write Trip Advisor reviews for chain or generally well-known hotels since I doubt I can contribute much that hasn't been said, but am reviewing the NY NY in order to note that it appears to have gone slightly downhill in the last few years.

I stayed in the NY NY once in 2003 and it was great - exactly on par with the Paris - one of Vegas's really fun "theme" hotel/casinos. I stayed again in 2009 only to find best part of the casino area had been completely ripped out (the Central Park themed bridge and trees) and replaced with abstract gaudy neon swirls and a pit of slot machines. The New York theme was pretty much lost as a result (though once you venture out of the casino area into the restaurant section, the theme becomes evident again with the tenement style buildings, delis, pizzarias, etc.). The rooms are spotless but haven't been updated (e.g., projection TVs). However, the price did reflect this decline (at $79, the room was about $40 cheaper per night than the Paris).

As an aside, it seems like Vegas, generally, is moving away from theme hotels/casinos like the NY NY, Paris, Venetian, etc. to just super-luxury (the Wynn, etc) and the action is moving further north on the Strip.

The bottom line is the NY NY was a great value (very clean with good location and fair pricing), but it's a bit disappointing to see it starting to decline, even if the price has been adjusted accordingly. By all means, stay there for the value and gamble elsewhere in a more fun/luxurious environment.