Little customer service. Check in lines were huge with people on the desk having no care at all. Handed our room key and the woman quickly spat out directions on where to go.

Lobby and casino area particularly dark and unappealing, with a very 'desperate' and 'sleazy' vibe, moreso than the other casino's we visited.

Hotel was rundown and halls were dirty and felt unsafe. The carpet behind the 'desk' in the room was filthy and after room service was completed, it felt like beds were made and nothing else was really attended to.

Also, walls were extremely thin in the 'New Yorker Tower'....

Room came with no hotel map or information... we never even found the pool. Couldn't find any friendly worker to help us.

Would not stay here ever again and certainly would not recommend.

This was our girl /Birthday's 2nd stay at the hotel, the 1st time we stayed there we got a update room to die for, it was huge! All we asked for was a update and we got it. This time a whole different story, the cleark told us that half the floors were closed due to the economy yet she still would't update us to a nicer room go figure you would think they would be doing whatever it took to keep their guest happy so we would return! She put us in a room so far away from the elevators it took 5 mins to get to your room!! We will never stay there again.

This hotel is very nice. Last year when we were there, they had a little bit of construction going on but it was really no bother. The ground floor was rockin the sound of those one arm bandit armies but the rooms were extra quiet. The steak house at NYNY is AMAZING! If you eat there, they will offer to take your picture (self, significant other, family, friends, whatever) - they probably charged us an arm & a leg for the picture but it was and is the one purchase from that trip I wouldn't take back for anything. I don't know if it's still there but Nathan's Hot Dogs was there by the arcade - we went every night. The arcade is cool if you've reached your $ limit but still can't sleep. Good slots 2!

Halls were dirty, furnishings and carpet need to be replaced. No coffeemaker in the room. Tray from room service sat in the hall for over 24 hours before being picked up. The blanket on the bed needed to be replaced or at least cleaned-it gave me the creeps. Bathroom was fine but towels were thin. The casino was the most unappealing of all we went into and we visited many. Would never stay here again and do not recommend.