We stayed at Mandaly bay as part of the king of the road tour.

The hotel is huge and a map of it would have been a great help but the staff didnt have any.

The rooms were huge and bathrooms also, but we were put in one with an adjoining door - thats ok if they people in the next room are fairly quiet but if you get a group of lads that have been out all night and come back 'living it up' the noise is dreadful.
We got there on the saturday, which was a really busy one aparently and it took us half an hour to get into an elevator to take us down from our room - there were people everywhere, having parties in the elevators etc.
To be fair to the staff after we complained about both the matters they couldnt have been more helpful - they canceled a breakfast bill for the eleavtor problems and gave us a free upgrade to allow us to have a room without a connecting door (room was out of this world) The other two days we stayed there it was abit quieter and you could at least get around the pool area and things werent quite so intensive so we did have a great time

We travel to Vegas at least twice a year and this was out second time to stay at Mandalay Bay. We upgraded to The Hotel which is well worth the difference, just ask to be upgraded and slip the clerk a $20; works great. Plus, free pass to the night club before 10:00pm. Pool is great with several themes. Great choice of dining. The gaming was average but the night club inside the casino was smoking with beautiful people. Easy walk to sister properties and the tram is easy to use. Only down side we saw both trips that there was no in-room coffee and the A/C sets itself at 72* when you are not in the room.
Service was at least 4 star.

We just returned from a 2 day stay at the Mandalay Bay hotel in Las Vegas. The stay began badly and continued in the same way. Check in was a nightmare, LONG lines and slow service followed by an even longer line for an elevator to the 20th floor. The room was nice enough, but there were little things like cigarette burns on the couch (in a non-smoking room), a shower door that wouldnt stay closed, and hair in a corner of the bathroom.

We had chosen the Mandalay Bay due to the appeal of its several pools and sandy beach like area around the pools. The pool area was very nice, but we were informed that it would be closing on our 1st night at 5pm because of an event. We were then told that the pool was only open 9am to 6pm including the jacuzzis!!

Waits were long at the restraunts we ate at. We ate at the Cafe and were seated right away however we sat and waited for the waiter for at least 15 mins before our drink order was taken, then another 10 before the drinks were brought and our order taken. Another long wait before our food was brought out and then the waiter didn't check back with us after bringing our food. A similar situation happened at another meal in a different restraunt. We were told that they were having a shift change and we would have to wait about 10 mins to be seated. Once we were seated, it was another 15 mins before a waiter appeared. The food was excellent --the service not so much.

The following day we had breakfast at the buffet and took the Shark Reef tour which was amazing. When we went out to the pool at 11am, there were no pool chairs available and one of the pools was closed. When we returned to our room, house keeping had been there but had not closed the door. We contacted hotel staff and were informed that security would be there to take a report. No one from security ever came but since nothing was missing we did not press the issue.

There was also a very irritating problem with the elevator situation. When attempting to go to the lobby, the elevators did not stop if they were going down. You would have to get on a car going up and ride it up and then down to the lobby. At times, there would be a line of people waiting for an elevator. It quickly became common knowledge to guests that if you wanted to go down to the casino, you pressed both the up and down buttons so that you had a chance of getting a car. One of the elevators even broke down and someone was stuck in it for over an hour.

This hotel does not provide free internet access, there is a $13 charge for 24 hrs of service and it is an unsecure connection.

Finally, when my husband thought he had left his wallet in the room, he called the hotel and got a recording. He left a message but his call was never returned. All in all, customer service is almost non existent at this hotel! Take your business to the Excalibur or the Luxor, you'll be much happier.

Stayed at Mandalay Bay for 6 nights on a business trip. Check -in was fast and smooth. We were given a non smoking room on the 32nd floor per our request, but when we got into the room, it smelled strongly of cigarette smoke, so we gave the front desk a call, we were given another non-smoking room on the 30th floor without even going down to get another new key, the code of the card keys were remotely reprogrammed. The room is very spacious, the beds are very comfortable with down comforters, I love the bathroom with the tub and an extra shower room. Our view of the LV Strip was spectacular, from our room we could see the whole LV Strip plus a part of the airport. There are many restaurants in the hotel to choose from. The Seaside Buffet is not bad, Raffles is good, Noodle Shop restaurant is excellent!
The only flaw is that the housekeeping is rather slow, but I can understand that because the rooms are all big.Oh, another thing which disturbed me was: the elevators are rather slow and always jammed with people.
All in all, we love this hotel and will be staying here again soon.