I stayed at the Hilton Las Vegas from 4/18-4/23/08 for a conference.
First of all, I made arrangements for a late check-in when I made the reservation, and called again on the day of my check-in to "remind" them of my plans. The front desk said that there was no record of this but that they could accommodate. I arrived for my late check-in and was told that there were no more rooms of my preference but that I could change rooms the next day, fine. The room was dated, the bathroom was covered in mold (all of the tile grout was pink with mold), and the showerhead was terrible and low.
The next day, I called the front desk for our room change and they quickly told me to call back at 1:00pm and they could change it. I called at 1:00 and they just said, "Come down to the desk and we will give you a new room." Now, maybe this is common, but in a "4 star" hotel, I would expect them to just send up a bellman with a luggage cart and our new keys. Instead, I had to wait in the check-in line for 30 minutes to get to the desk and request the new room, then move all of my luggage myself- no offer for a bellman.
We got our new room and it was surprisingly much more updated, but the bathroom was just as moldy and the shower was awful because I couldn't get the shower to work strictly as a shower- the bath spout was also gushing water and the tub filled up to my ankles very quickly as the drain was slow. Speaking of the bathroom, the toilet ran continuously.
One of my biggest complaints is that both of these rooms have beautiful new flat-panel TVs, but the TV service is ANTENNA! There are very basic channels and the picture is awful- it almost looks worse on the high-quality TV.
The food at the Hilton is extremely expensive and not very good. I ordered a frozen margarita at the pool and I don't think there was ANY alcohol in it- and considering it was $10 (with tip), I was very disappointed and didn't even finish it. The food and restaurant options are limited ridiculously priced.
There is NO fitness center and NO business center. The room internet service is $12.95 for 1-day, and you cannot buy by the hour.
The pool is crowded and closes at 6pm (even though it is light until at least 8).
The meeting services were good, and I found that staff to be much more helpful than the front desk, but you have to walk through the smoky casino to get to them.
I am shocked at the service and amenities at the Hilton and cannot believe that they rate themselves as a 4-star resort.
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