Stayed here 2 nights while visiting family in Las Vegas. Booked a "suite" because we have 2 toddlers and like the extra room and the extra sofa bed. I booked our room 2 months before our arrival, when we got to the hotel we were told that there were no suites available, and that the last suite had just been rented out. I asked how this was possible considering that I had reserved a suite 2 months before. I was told that a reservation does not guarantee a room!?!? What? I was then told that we could have two rooms side by side for the suite price, with 2 toddlers this was not an option. The desk clerk then called the woman she had just rented the "last" suite to and asked her if she would move! Are they crazy! The clerk then told me that they had a suite that was empty but wouldn't "open up" until tomorow, if we wanted it we'd have to pay $199 a night (I booked the suite online for $129)! I again asked the desk clerk to explain to me how on earth we did not get the room we reserved and why it was now going to cost us $199 for the room, after arguing for about 20 minutes I gave up took our regular room key and went upstairs. Just as I finished unpacking the bags there is a knock on our door, it's the desk clerk, she said she "found" a suite for us (must have started feeling guilty) and that her manager would just have to be "mad at her"! What?????? I seriously felt like they were trying to get more money out of us, they wouldn't give us the suite for the $129 we reserved it for, but if we wanted to pay $199 we could have it, they are crooks! Needless to say we got the suite for $129 a night. It was small and musty but on such short notice we had no where else to go, the Hampton Inn next door is much nicer, but was completely booked. Breakfast buffet in the morning was nice. Once we arrived home I contacted LaQuinta Corporate and explained to them what had happened to us, our entire stay was refunded, we were mailed 2 free room certificates, and the manager from the Las Vegas La Quinta called us to appologize personally and stated that our next stay at his La Quinta would also be complementary. Hopefully the shady dealings are over, i'm sure corporate will make sure of that !
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.