Honestly, I've never stayed in a worse hotel. Customer service is obviously NOT in their vocabulary! Ok, problem one: in one of the rooms we were staying in had only one working light. We called the front desk to get it fixed and after a really long time the maintenance man finally came. The man's name was Poncho, he was honestly the BEST part of the hotel stay. He was awesome and got our problems fixed and every time we saw him around he made sure to tell us all a happy hello. OK back to the problems....BIG problem two: They conveniently neglected to inform us of their billing process which resulted in a credit card being put on lock and everyone in our party getting locked out of our rooms. When we called and confronted the manager about this she yelled and screamed at us and offered no help AT ALL, she even hung up on us. As soon as we were back to the hotel I went to the front desk to find out what could be done about the problem and they refused to offer us help, sympathy, or even acknowledgement that the problem had occurred because of the neglectful unprofessional girl who checked us in. As we were taking care of everything the people at the front desk gave us a LOT of attitude and even laughed at us. With much frustration we finally got the problems solved and back into our rooms. Problem three: One of the rooms we booked was for our newly wed friends. Each day at least twice the maid entered their rooms without any knock or other notice at all, she just walked in ready to clean! While we trying to figure out the billing problems we mentioned this and they hardly even acknowledged that either. Problem three: One of our friends had made an acquaintance with the lovely bartender on our last night. She was awesome and kept the bar open all night for us. We left the next day and the day after we left she called the phone number we had put on the account when booking the rooms looking for our other friend... how did she get this number you might ask? The front desk gave it to her!!! Can we say invasion of privacy?! I sure as hell can and I sure as hell will never stay at this piece of crap hotel again! Tell everyone you know! Lets get this place shut down! Everyone in the lobby that i talked to who was also a guest had the same opinion of the place. Not one person i talked to was even hardly satisfied.
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