We had just arrived from a 12hr flight from NZ. to L.A. Then wait 6hrs for our connection to Las Vegas. We arrived late evening, tired and just wanting to settle in and rest. It took over an hour to get from the airport to the hotel, as the shuttle driver could not find the Knights Inn(apparently we were given the wrong address!) Now this Hotel is only 6mins from the airport! So we go to check-in to be given no help with our bags and it was a fair way to to our room, only to find it was double booked! Now we have to carry and drag ourselves back to the registration office and they seem very discourteous and annoyed that they have to look for another room. Hospitality is very important when it comes to serving tourist who are either from overseas or inter-state visitors. Its only common to ask for help from the hotel about what services they have to offer, so why do they advertise when in fact it doesn't happen . We were terribly disappointed with how unhelpful they were in general about asking for simple questions about Las Vegas. eg Wheres the nearest shopping Mall? Do buses come pass the hotel? Wheres the nearest Post Office? etc. etc. We even heard complaints from other guests and saw one lady who checked-in one day and left the same day because she felt unsafe. With much regret I would not recommend this place to stay.

We stayed at the Knights Inn in Las Vegas for 2 nights. The room was very, very dirty. The popcorn ceiling was full of dust and stains. We didn't even had a trash in the room neither towels and we had to ask for. Then the second day we had to go back to the lobby beause the keys (card) were not working anymore and they had to give us new onces. Anyway, the room was pretty cheap but I would rather pay more than going back there. That's for sure.

Honestly, I've never stayed in a worse hotel. Customer service is obviously NOT in their vocabulary! Ok, problem one: in one of the rooms we were staying in had only one working light. We called the front desk to get it fixed and after a really long time the maintenance man finally came. The man's name was Poncho, he was honestly the BEST part of the hotel stay. He was awesome and got our problems fixed and every time we saw him around he made sure to tell us all a happy hello. OK back to the problems....BIG problem two: They conveniently neglected to inform us of their billing process which resulted in a credit card being put on lock and everyone in our party getting locked out of our rooms. When we called and confronted the manager about this she yelled and screamed at us and offered no help AT ALL, she even hung up on us. As soon as we were back to the hotel I went to the front desk to find out what could be done about the problem and they refused to offer us help, sympathy, or even acknowledgement that the problem had occurred because of the neglectful unprofessional girl who checked us in. As we were taking care of everything the people at the front desk gave us a LOT of attitude and even laughed at us. With much frustration we finally got the problems solved and back into our rooms. Problem three: One of the rooms we booked was for our newly wed friends. Each day at least twice the maid entered their rooms without any knock or other notice at all, she just walked in ready to clean! While we trying to figure out the billing problems we mentioned this and they hardly even acknowledged that either. Problem three: One of our friends had made an acquaintance with the lovely bartender on our last night. She was awesome and kept the bar open all night for us. We left the next day and the day after we left she called the phone number we had put on the account when booking the rooms looking for our other friend... how did she get this number you might ask? The front desk gave it to her!!! Can we say invasion of privacy?! I sure as hell can and I sure as hell will never stay at this piece of crap hotel again! Tell everyone you know! Lets get this place shut down! Everyone in the lobby that i talked to who was also a guest had the same opinion of the place. Not one person i talked to was even hardly satisfied.

The Knights Inn in las vegas nevada on Paradise: I have never ever stayed at such a dirty hotel with the most unprofessional mangement I have ever experinced! I was over charged not to mention woke up after the first night with 32 bug bites down my arm and 2 on my legs! If you are looking for an expensive hotel this is NOT the one to use!