We had just arrived from a 12hr flight from NZ. to L.A. Then wait 6hrs for our connection to Las Vegas. We arrived late evening, tired and just wanting to settle in and rest. It took over an hour to get from the airport to the hotel, as the shuttle driver could not find the Knights Inn(apparently we were given the wrong address!) Now this Hotel is only 6mins from the airport! So we go to check-in to be given no help with our bags and it was a fair way to to our room, only to find it was double booked! Now we have to carry and drag ourselves back to the registration office and they seem very discourteous and annoyed that they have to look for another room. Hospitality is very important when it comes to serving tourist who are either from overseas or inter-state visitors. Its only common to ask for help from the hotel about what services they have to offer, so why do they advertise when in fact it doesn't happen . We were terribly disappointed with how unhelpful they were in general about asking for simple questions about Las Vegas. eg Wheres the nearest shopping Mall? Do buses come pass the hotel? Wheres the nearest Post Office? etc. etc. We even heard complaints from other guests and saw one lady who checked-in one day and left the same day because she felt unsafe. With much regret I would not recommend this place to stay.
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