As alot of other reviews here have previously stated this and it is true, this place needs a serious attitude adjustment. If you are not the right 'type' of person at this hotel ie young, beautiful or famous then expect to be treated as if you don't exist. My husband and I checked into the hotel on a Sunday morning for a 2 night stay. Beware of the $5.45 per night 'resort fee' they tack onto your room rate. When we questioned what this was for, we were told it was for the 'free shuttle' (which only runs to the strip between 10am - 7pm on the hour) and 'free local phone calls'. So we are paying $5.45 per day for something we are getting for free we asked? I could tell even the desk clerk was embrassed by the charge and I expect he gets a lot of complaints about it. We had to wait 45 minutes for our room which really wasn't a big deal. While we were waiting we were given pool passes which are basically wristbands which allow you to enter the pool area. Sunday in the pool area is called rehab day and if you want to see posers as far as the eye can see then this is the place for it. If you can get into the pool that is. On our first attempt to get into the pool area we were told it was 'full' even though a lot of people were walking past the security guard (they have a security guard on the pool entrance) without wristbands. When we questioned why this was when we had wristbands and were registered guests we got a nice big shrug of the shoulders and were told to move out of the way as we were blocking the entrance! We did eventually go to the pool area which is NOTHING SPECIAL. Honestly it is small and cramped and not at all attractive. I don't see the big deal in it. How it got top 3 pool in Vegas is beyond me. On Monday we also went to the pool and were only able to get a towel after the staff decided to stop having a towel fight and serve us. We found half of the pool was closed because the pool area 'wasn't busy' but once again this hotel has one rule for guests it likes and one rule for guests it does not because we did see guests swimming in the 'closed' section but when we asked why, we again got the infamous shrug of the shoulder! The in-pool blackjack tables are closed during the week though I suspect if the right type of person came only they would be opened up. The only place we ate was Mr. Luckys which was okay but very expensive and it took them 3 gos to get me a cup of hot tea, I got brought a latte first of all and then a coffee! The rooms are nothing special, in fact they are quite dull and I had to wait 30 mins to get paid out on a slot machine. I think this hotel lives on its reputation cause it hasn't got much else going for it.

Generally I loved it. I did not detect any attitude from the staff or the employees of the shops or retaurants. The female staff were all cute and sweet. The pool was really great.

I was a bit dissapointed in the lack of nightlife aside from gambling. I was hoping the nightclub would be open or that there would be pool parties at night. I was there during the week however, so weekends might be different.


I do think security should be a little more vigilant. I saw people smoking in the elevators, and flicking their ashes onto the carpets.

In general, I would definitely stay there again.

I stayed at the Hard Rock last summer with my husband and two teenage kids. It was a last minute vacation and the Hard Rock was the only one that had reasonable prices. I was a little hesitant about being off the strip, but it ended up being fine as they have a shuttle that goes back and forth every half hour.

Check-in was a breeze unlike many Vegas hotels. We checked in early because our flight was early and they gave us a room with no hassle. The whole family loved the pool- it was spacious, yet private. Rock music was in the background but not too loud and we could still lay back and take a nap. The whole family loved the waterslide but we all agreed that the best part of the pool is the comfy floats you can rent and float around the pool in.

We loved the size of the hotel. It wasn't huge like all the other Vegas hotels, so we could easily access the rooms and it didn't take forever to walk from one side to the other. The staff treated us like individuals and by the second day, the cocktail waitress at the pool knew exactly how we like our drinks and she would just bring them out for us- it was great! The casino was small, but we didn't use it much anyway. They could improve the dining options, though. The bedrooms were wonderful- the beds were extremely comfortable (pillow top matresses and egyptian cotton sheets), we had different pillow choices, there was a small balcony, and there was a nice sitting area. In the bathrooms they left tiny tubes of toothpaste along with the usual shampoo and lotion.

When I told a lot of people that I was bringing my kids to the Hard Rock they thought I was crazy since it has such a bad reputation. It was definately a wild, young adult crowd, but my kids have seen worse on an episode of the "Real World." Plus, it made for great people watching and you might even catch a glimpse of a celebrity (my daughter got some rock guy's autograph at the pool). The main floor was a little too smoky for my taste, but everywhere else it was fine.

I will definately stay at the Hard Rock again and I would recommend it to anyone!

Our trip started out great. Arrived late and our reserved room had been filled, but they upgraded us for that night to a fabulous suite. We were told we would have to move to our reserved accomodations the next day and to call down when we were up and ready to move. We called down at 9:30am the next morning and told them we'd be ready to move around 10:00. Damned if we didn't have to hound them all day just to be downgraded to a dump of a room that smelled bad and had a broken light in the bathroom. Our entire day that we had carefully planned out, both time- and expense-wise, was shot. And I still wonder, if we hadn't bothered to keep calling, would we have been able to stay in the suite...? As to being upgraded on my dime, we were told that an extra $200+ per night would allow us to stay. (On top of the $129 'special' rate I was already shelling out.) And now to the reason i wanted to stay there in the first place: the pool. The Hard Rock was rated in the top 3 hotel pool areas on the Travel Channel's Top Ten Hippest Hotel Pools. The suite overlooked the pool area. Unfortunately, all there was to see was emptiness, construction crew butt-crack, and blazing sun for days. Too bad nobody mentioned that the pool was under construction (pretty much) for the week we were there. At least the crappy room overlooked the strip club across the street. And when my boyfriend tried to get a second key (for the crap room), he was told that the room was not registered to him and the girl was signalling for security! He left, came up, and i was fully expecting a call from the desk checking to see if i was ok, being harrassed, stalked, bothered, butchered, something. If she was worried enough to get security, wouldn't you think if you saw the subject of your worry heading toward the elevators and the room in question (that she wouldn't give any info about to him...), wouldn't you be worried enough for the guest in question...?

{I know this is wordy. Edit at will, but these issues need to be made known. Especially the security issue, for women travelling alone, as i usually do. And for the price being paid to these jackals.}