I booked a room at the Golden Nugget through Orbitz several months before our trip to Vegas. They were running a special which included somewhat discounted pricing on rooms and included a special bonus booklet including gambling vouchers, meal discounts, free meals etc. Many other hotels were offering great pricing on rooms, but didn't have any special bonuses, so we chose the Nugget.

Well, once we arrived and self-parked we were accosted by a desk full of used car salesman types trying to sell us discounted tickets to shows. We told them that we just drove all day and want to just check in. They still tried to sell us tickets and finally we had to be very firm in order to get directions to the check in desk.

When we arrived at check in the line was ridiculously long. When I got to the desk the clerk was rude and bossy. I tried to give him my printed confirmation from Orbitz and he said he didn't need to see it in a very brash way. Then what a surprise, we get our keys in a little folder and there is nothing in there except our keys. No booklet w/ specials or vouchers. So we have to go back down from our South Tower room, which required us to walk past the desk of show ticket sales people again - just don't make eye contact with them. When I talked to a different gentleman at check in he said that they had "run out" of the special booklets and all her could offer us was 2 free passes to the buffet and 2 free passes to the spa/sauna. What a ripoff!! The booklet we were supposed to get included over $100 of vouchers and coupons and we get two passes for a $15 buffet (which was not very good at all btw) and passes for the sauna. If I wanted a sauna I could walk outside where it was 112 degrees! I couldn't even use the "spa" passes for any spa services such as massages or manicure/pedicures because it doesn't include that. I asked if we could exchange the spa passes for something else that we would actually use and was told no. I was fuming. We even talked to the host about this and had no success at all. He did nothing for us. They would have been wise to give people gambling vouchers so that we would at least stay in their casino to gamble.

We did have fun in the casino, although if you purchase drinks at the bar it was extremely expensive - stick w/ the waitresses. Our room was beautiful, very large and immaculately clean, the bed was so comfortable. Nice bathroom, nice towels. I called housekeeping to come and change our sheets and it was taken care of right away. For some reason the TV got very few channels and the hotel services station would not work, neither would the movie channels. The only downside of our room was that being located in the South Tower meant that everytime we went to and from our room we had to walk by the desk of ticket sales-people. And EVERY time they tried to sell us tickets. It was really annoying!!!! The location was convenient and within walking distance to lots of places on Fremont St.

The dinner buffet pretty much stunk. The food was the same quality that I would expect at an Old Country Buffet - Yuck! However, the breakfast buffet was wonderful!!! Everything I had for breakfast was delicious and there were so many choices.

The day we were checking out there was a special offer slipped under our door - if we wanted to stay an extra day we could have the room for a discount. I called the front desk and they said we could have the room for $34. If we had gotten our incentives booklet we would have stayed for sure. But without that they're just trying to get more of our money so we opted not to stay the additional night.

We enjoyed our one night stay at the Golden Nugget on June 26th and really enjoyed the pool but it is a very busy place and chairs were hard to come by, I noticed alot of chairs that were being "held" with towels on them, I think after awhile if no one is using them then the towels should be removed so they could be used but thats just my opinion...We also enjoyed the different slots in the casino, never won anything BIG but had lots of fun. I would definately stay again if the price was right..

We love being downtown and have stayed at the Golden Nugget many times and have always been impressed with it (even before the shark tank pool). I really don't know how to say this without sounding crass but if you enjoy adult time and peace and quiet around the pool you won't find it anymore at the Nugget (at least during the summer break season).

The hotel is beautiful, the rooms are a value, and being downtown is a blast.

Our flight out was delayed by several hours due to weather, so we arrived late. Valet parking was full...not happy about that at all after traveling for 12 hours. We complained to the point that they agreed to park the car. They had no more smoking rooms, which we had requested, so we had to switch rooms the next day which was a major inconvenience. After moving, things settled down and we had a very nice time. The room was clean and had a nice flat screen tv and a decent view.
For whatever reason, on the third day of our weeks stay we began to have housekeeping issues, like no soap, toilet paper or washcloths being left. I had to call twice in one day to request items that should have been left when the room was cleaned. I leave tips daily, so I was quite unhappy about this. Their housekeeping staff definitely needs work.
Parking is a major issue with this hotel and it should be addressed. Hotel guests should NOT have to self park when they are checking in. That is just outrageous. I noticed they started asking to see room keys the next day before they would allow you to use valet, which is a good idea.
Other than those issues, the hotel was very good. Great location, and good value as always. We would certainly return. We love Fremont St and the Nugget has one of the best locations. Room service was excellent btw.