Our flight out was delayed by several hours due to weather, so we arrived late. Valet parking was full...not happy about that at all after traveling for 12 hours. We complained to the point that they agreed to park the car. They had no more smoking rooms, which we had requested, so we had to switch rooms the next day which was a major inconvenience. After moving, things settled down and we had a very nice time. The room was clean and had a nice flat screen tv and a decent view.
For whatever reason, on the third day of our weeks stay we began to have housekeeping issues, like no soap, toilet paper or washcloths being left. I had to call twice in one day to request items that should have been left when the room was cleaned. I leave tips daily, so I was quite unhappy about this. Their housekeeping staff definitely needs work.
Parking is a major issue with this hotel and it should be addressed. Hotel guests should NOT have to self park when they are checking in. That is just outrageous. I noticed they started asking to see room keys the next day before they would allow you to use valet, which is a good idea.
Other than those issues, the hotel was very good. Great location, and good value as always. We would certainly return. We love Fremont St and the Nugget has one of the best locations. Room service was excellent btw.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video



