My stay was overall poor. When we arrived at the hotel, I asked valet where can we park? He tried to direct me to the self-serve parking down the street. In my head was why do I have to park down the street when I can park here? Did he feel he would not be receiving a tip??? We pulled up into 'valet' and let him park our car. We had to hurry and get all our bags out since he just stood there standing there demanding we get everything out.
At check-in, the first thing said was I need your photo id from both and a valid credit card. Barely a 'hi' or even a fake courteous gesture given. I tried to ignore that as well. When we got our keys, we went through the smelly hallways on 2nd floor and into the far corner. Low and behold, our room as previous people have communicated in their reviews, tiniest room, but clean. We asked for a quieter room and 2 beds, got completely opposite. I phoned my sister long distance to ask her to check with expedia online to see if there were room availabilities for this hotel, and she said she was able to book for the same night. When I went back downstairs to ask for an alternate room, we were told they were all sold out for the night. When I mentioned that if I am available to still book, does that not mean there are rooms available? Alex kept mentioning, rooms are all sold. That was the second time in the same night, on first impression, most of the staff are willing to re-direct you to 'find your own way around'. Very unhelpful both valet & staff. Front desk and valet service are classified as providing customer service for their customers. Certainly, this hotel is rated a 2-star for a reason. Not only for their small and barely updated room, but as a first and last impression -- poor service.
Also to note, this hotel does not have room service. When we phoned in to get 2 extra towels. Housekeeping is only open from 7am-3pm! If you want towels, go downstairs yourself!
Also can't describe this hotels style besides poor and NOT incredible staff. Poor impression. Would NOT recommend anyone for even 1 night merely because of the cheaper rate.
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