I liked everything about this hotel except for the front desk staff. The breakfast was delicious and always had a hot special (not just cold cereal and donuts). When I stayed it was apple cinnamon waffles and they were great. The room itself was quite comfortable and clean. The whole stay was very quiet with no loud guests or children in the hallway. There was a pretty, clean pool right outside our window, but nobody was ever swimming in it. The hotel was very close to the strip, but not so close as to be annoying. It was a quick walk across a nice palm-tree lined street. There were also some good restaurants between the hotel and the strip: Bahama Breeze and Cozymels. The shuttle drivers were friendly and prompt, but that was where my happiness with the staff ended.

The front desk workers almost made us miss the second half of our trip (which was a bus ride to Los Angeles and two days at Manhattan Beach). We packed our things on our last day, called down to the front desk almost an hour before our bus was set to leave and asked them to call us a cab (believe me, we would have called ourselves, but the hotel staff TOLD us that they prefer it when the hotel themself calls--as they know the proper coordinates to go to, etc). They said they would call them and that we should come down about 10 minutes before we needed to leave to wait for the cab. Well, we came down when they told us to and they hadn't even CALLED the cab yet. They called them THEN when we needed to LEAVE then and they told us to wait outside for them. So we go out in the 100 degree heat and wait...and wait...and wait some more.

I went back in three times to ask if they had any info on where the cab was as we waited for FORTY FIVE minutes! When the cab finally arrived we were pretty irate, both with the desk workers and with the cab driver for being so late after the first call, but what really got us was when the bus driver told us that each time we went in to tell the front desk that we were still waiting, they would call the cab company and request ANOTHER cab! Not call and ask them where our cab was. So they were just causing confusion and suspicion at the cab company as we were moving down and down and down the list. The cab driver said that all they needed to do to get them to come straight to us was to SAY that we had a bus to catch and were in a hurry. But did they do that? NO! They just kept calling and making NEW requests for cabs! Not emphasizing the need for the first cab.

Basically, the hotel stay was nice, it was LEAVING the hotel that was the problem. If you stay here, just call your own cabs and don't listen to anything the front desk staff says!