10-27-2005

I stayed at the Extended Stay on 4270 South Valley View BLVD. I found the weather great. The pool nice and the Jacuzzi hot. I have a lot of experience with other Extended Stays and have written reviews that are good about excellent people. However , I never met a worse staff as the Extended Stay in Las Vegas at this address. First of all the maid staff is lazy. I would go for laps in the day and they sit around smoking cigarettes outside the swimming pool gateway where us guests have to pass and enter. Second, there's two days out of the week that they clean and they don't even show up. Third, I tried to complain about the service on a day the maid was supposed to show up and the manager Carol Farmer excused the maid by saying, " She showed up Sunday and serviced the room and she was not going to tell the maid to service my room that day". I was outraged. I tried to explain the maid did not come on Sunday when she was supposed to and my carpet was filthy. She denied my request to have my carpet vacuumed and dismissed my request making me feel like I was lying. How awful I felt. I had a dirty carpet. Mice run around the property on the sidewalks near peoples doorways. I also observed Carol not being able to handle her lazy staff. I asked for clean towels and without even looking, a 19 year old girl at the front desk dismissed looking for clean towels and sheets by not even checking , and said, " We ran out ".

I found the staff extremely lazy. Carol has no control over her staff and she doesn't have the proper skills to run a hotel. She's too easy on her smoking cigarettes staff when I needed something as easy as a quick vacuum . It would of took a maid 5 minuets but no while I complained I looked out my window and the maids were busy smoking cigarettes by the motel pool gate instead of doing what they were supposed too like vacuum for 5 minuets. I found that ridiculous. I was on the phone with her, and I kid you not! 3 maids were smoking by those pool gates while she was denying me. I find her to be an awful manager. If carol farmer can't control her staff then can't a exec come in to investigate and see how lazy everyone is. If I wanted this kind of service I would of stayed at a low budget roach motel.