Upon arriving to the room, it was as if the door had not been open for days and was musty and nasty. I tried to adjust the wall thermostat – not working. I went to the window unit, touch the knob on the front and the entire front of the cooling unit fell off on the floor. I called down and they told me to wait and they would send keys up for a new room. After waiting 10 minutes we received the keys. I go to get in, they do not work. I have to go back down 5 flights and get new keys. I finish my work out this morning…and no juice…no donut…NOTHING unless I want to pay a lot for it. Bob’s $29.99 motor lodge has box of donuts and a glass of juice. I complained twice to the desk and no one cares……not at all….the Customer Relationship Management is horrific. You know what they did tell me…it is in the Hilton family…how can you question it??.
I noticed on the receipt that it was stamped that they charge you a $100 fee if you shorten a reserved stay after arrival. I ask the guy at the front if they have trouble with people wanting to leave and he advised they did...I am surprised..???
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