On 8/12/04 I have made a reservation in person at the front desk of this Super 8 Motel. The front desk employee gave me a paper with the reservation number. When I showed up two days later for check-in, the same employee was at the front desk. He told me, that he couldn't find the reservation and the motel was full. He didn't took any responsibility for this mistake and simply accused another front desk employee working prior to him for this. He didn't offered any help to find another motel. At least he could have called the other Super 8 motels in town, but he didn't even did this. After an attempt to find a room in another hotel (which were all sold out for this date), I returned to the Super 8 and talked to the mentioned employee again. I asked him to give me back the paper with the reservation number and write down his name, because I will contact the chain and inform them about this incident. He refused to give me back the reservation number and even refused to give me his name. This behaviour is unbelievable and unacceptable. I filed a complaint with Cendant Group and the only answer I got were two standard apologizes they have saved in their computer! There are so many Casino Hotels in this area and most of them are cheaper and offer exemplary guest services, so why stay at this place?