I was so utterly disappointed and disgusted with this hotel, I will never,ever stay there again.
We ( myself, my husband and I )arrived on a Monday, got our keys and checked in. We went into the room, My daughter was wearing white socks and within 15 minutes, her socks were black! It was gross. There were used cups under the sink in the bathroom, a ring around the tub, dirty sheets. I immediately asked for a transfer, which we were granted. This one was at least clean.
Our next problem was the people next door. The rooms on both sides have adjoining doors as a convenience for party's of more than one family or families sharing rooms.
They were smoking on both sides!!! it was a non-smoking floor. My daughter had been coughing and we couldn't figure out why, until we smelled the cigarettes.
When I called to the front desk, I was asked to hold, then when I explained that the people on both sides were smoking. She said they had "no control over what people did in their rooms".
I confirmed that it was a non smoking floor she said yes.
I asked what they were going to do about it. They wanted to move US> inconvenience the ones that are following the rules. Her exact words were " mam, I apologize. We can switch rooms if you like or you can just put a towel under the door and we will have room service come and spray the room so you don't smell it!" OOOOOH I was mad! If only I had known that it was illegal, I would have called the police and not the front desk!
She completely missed the point. I was calling because my daughter was suffering and coughing and wheezing! They had no regard for our health and stay.
We ended our stay with Circus-Circus on Friday, but ended up needing to stay in Las Vegas another night due to my husband being ill. We ended up booking at Treasure Island, Now that is a hotel. It was soo much nicer, cleaner and much better service.
Now I know why it was so inexpensive to stay there and why they have a coupon book full of discounts. They suck!
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