Stayed in a Palace Tower Deluxe Room from 29/12/05 to 4/1/06.
Check in was efficient by a very helpful and friendly lady.
The room was fine, a bit sparce decent view of the North end of the Strip from 23rd floor. Big comfortable bed, good sized bathroom, desk, TV, 3 phones etc. There was no minibar, no robes/slippers, no writing paper..
Whenever I phoned for service be it room service, house keeping, laundry or concierge you enter a queuing system.. most calls are answered reasonably quickly.
The concierge service at this hotel is the worse I have ever encountered. They couldn't book a hire car for me, they couldn't organise an airport transfer for me, they couldn't get tickets to a club for me (but offered to transfer me to the club!)... very poor.
It is a very very impersonal hotel - I know many of the large resorts in Vegas are, but this was an especially baron place.
The facilities of the property are immense but as a hotel it never made the grade. I'd call it a casino or convention centre with rooms!








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