We arrived at the hotel at 1530hrs local.Having travel there with Virgin Atlantic where we received excellent service. Because my wife uses a wheelchair I emailed the hotel in advance to explain that we were travelling with our daughter and son-in law and because of the wheelchair and the help needed from them I asked if our rooms could be close, at least on the same floor. On arrival we again requested this. After a lot of them trying to get us to pay for an upgrade they said they had two rooms for us but one was not made up but would be done soon. We waited an hour and checked...still not made up. We went to eat and arrived back at 2000hrs still no room. After much talk with every one blaming every one else they agreed to give us another room in a different block. We said we still required the room and they agreed that it would be ready for us next day.
After a long trip and being very tired this was the last thing we expected on arrival at a high cost hotel. We were not alone other people were in the same situation and were bitterly complaining. The service through out the whole hotel was very poor unless you were spending. But we explained that we had spent a lot with the price we paid to stop there. The Buffet here is possible the worst on the Strip and high priced to boot. We ate at The Luxor which we highly recommend.

After booking our trip we were a little worried following some of the recent traveler reviews.... we booked a classic room and upon arrival (and only waiting for 2 minutes to get checked in) we got a recently refurbished Forum Tower room!!! The room was great, although the view of the back of the Colosseum wasn't anything to write home about...

The pool area was a little more crowded than our last visit thanks to the construction work, that said we always managed to find 2 beds next to each other on the six occassions that we visited at various times of day!!! The waitress service was friendly, efficient and plentiful.......

We ate a couple of times at the new offering Serendipity 3, which had a good menu and lovely food...

Our only real constructive observation is on the table play, which could certainly have benefited from some lower minimums throughout our stay, which lead us to play mainly in other locations.

Overall.....Hail Caesar...Emperor of the Strip...we would definitely stay here again...especially when the new pool area is finished....

Caesers was a great place. They made a few mistakes, but quickly recovered. I would highly reccommend anyone looking to go to Vegas to stay here. It ain't cheap, but if you want cheap, go somewhere else. First class in everything they did or tried to do.

My husband and I come to Vegas on a regular basis and have stayed at Caesars a couple of times prior to this trip. Once again, we were not disappointed. We had booked a deluxe room for 4 nights and were supposed to be in the Palace/Augustus Tower. Upon check-in, my husband presented the very friendly desk clerk with his drivers license anda twenty dollar bill and asked if any complimentary upgrades were available (we had never tried this before but had read a lot about it lately on various web sites). Amazingly enough, there were no more deluxe rooms available and we were upgraded to a Forum Tower Royal Suite! The room was unbelievable, the staff was extremely friendly and helpful, and the ameneties offed at the hotel are top notch! After staying in such surroundings, it's hard to come back to the real world. My husband and I will definitely be returning to Ceasars again!!!!!