We arrived at the hotel at 1530hrs local.Having travel there with Virgin Atlantic where we received excellent service. Because my wife uses a wheelchair I emailed the hotel in advance to explain that we were travelling with our daughter and son-in law and because of the wheelchair and the help needed from them I asked if our rooms could be close, at least on the same floor. On arrival we again requested this. After a lot of them trying to get us to pay for an upgrade they said they had two rooms for us but one was not made up but would be done soon. We waited an hour and checked...still not made up. We went to eat and arrived back at 2000hrs still no room. After much talk with every one blaming every one else they agreed to give us another room in a different block. We said we still required the room and they agreed that it would be ready for us next day.
After a long trip and being very tired this was the last thing we expected on arrival at a high cost hotel. We were not alone other people were in the same situation and were bitterly complaining. The service through out the whole hotel was very poor unless you were spending. But we explained that we had spent a lot with the price we paid to stop there. The Buffet here is possible the worst on the Strip and high priced to boot. We ate at The Luxor which we highly recommend.
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