Well, me and my hb booked in one of their Roman Tower rooms.... Big dissappointment..very old and the aircon was scary..It had a loud sound during the night..did not sleep well. Furthermore, the tv armoire was not positioned well..we could see all the wirings on the back and almost blocking the bathroom door... So, we called their customer service to fix it but they just told us that it was really ike that...They did not even bother to check the room...
Also, they double-charged my credit card..They charged me when I booked it and when we checked in they charged me again..of the cost plus $100 dollars for incidental exp...
we complained after learning it...the customer service was not friendly..my hb has to shout on them just to listen to our complain...but until now they haven't credited back my credit card...
It was not worth it for the price and for the hassle...we will never stay on this hotel anymore...shame on them!!!!
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