My husband and I were just married at Caesar's palace Las Vegas on February 21, 2005. The wedding service and cordinators were great but our stay at Caesar's was very disappointing and terrible. We arrived at the hotel on Sunday February 20th, 2005. We arrived at the valet area around 12:30 p.m., the valet attendants were a little friendly, but could have been better. When we went to check-in we only waited for about 10 mins. We thought that our suite would not be ready until 3 or so. The front desk person said that there was not a room ready, and that it would not be ready until at least 5p.m. I told him that check-in time is 3, and that I needed it to be ready by 4. We were scheduled to have our wedding party, up to our suite at 4. He said o.k. and gave me a number to call back in a little while to see if the room was ready. That was fine, we had planned to go have lunch with our family and friends at the Rio at 1:00pm. Well as we were leaving I sat down for a few minutes, because I had just drove 7 hours to get to Las Vegas. The front desk gentleman (Adam) came to find us, he said that they had a room ready, and we could check-in and go look at it. He said that we could have the bell-men take up our belongings while we were gone at lunch. We thought everything would be fine. Well we got our room keys, and went up to suite 482 in the Roman Tower. When we steped in, lets say that it was not pleasant. It had 2 nice marble steps to go in to the roon, and a huge marble floor once you stepped in. After that the first thing we saw, was a huge stain in the carpet, that looked almost the color of I don't know what. I thought, well maybe they can cover it with a rug. Then there was a huge round table, that was proble nice when they first got it, as you got closer it had a lot of big gashes in it. A lot of the lights and lamps did not work, and there was actually broken glass from a light bulb on a table, not to mention the broke off bulbs that were still in some of the lamps. When you walked to the right where the bar was, the marble bar was very dirty, and stained. My husband went in to the master bathroom, he went to turn on the water, and the fixture came off. Well my friend that was with us called down to the front desk and talked to Adam. He was quick to help, and still very nice. Well by this point we had to call our families and friends to tell them that we would not make it to lunch, and we still had not ate that day. Adam took us to the same suite on the 5th floor # 582 to give it a look. My husband and our two friends looked it over, to make sure non of the other problems were in this suite. It was good, so we said o.k. They brought our luggage and things up, and then we left to get some lunch, finally around 2:30p.m. So, we had already delt with the hotel for 2 hours. We called our wedding party and said 4o'clock was still a go in the suite. So everyone got there while I went to pick up my sister/maid-of-honor. When we got back I had to run to the restroom, when I came out, I saw my daughter open a cabinet under the sink, then she began to scream histarically. Then she yelled" ROACH", I thought I was hearing things, and my best-friend, the god-father of my children began to chase it , and kill it. How bad is that? My friend who had already delt with the hotel people, called down to the front desk again. Whoever answered was very rude, and said that they would send someone right up. After 25 minutes, my sister took the napkin that had the roach in it to the front desk, and asked them what they would like her to do with it? The lady looked at her crazy, and grabbed it, and tossed it in the trash. Then offered a $50.00 food and beverage credit, that I already had. She continued asking my sister and friend what they wanted her to do about it, while I and the rest of our wedding party waited for the person they were sending up. When she got there, she looked quickly, and briefly, and then said I do not see anything. One of my bridesmaids asked her to check again, she said o.k., o.k. meha, I look again, very rudely. My sister and friend went to check out suite 1082, same tower. It was o.k., but I had to go down and get the new keys. So, my husband, sister, best-friend, best-man, and about 6 other friends went down to talk to a manager. Well after we asked for a manager it took about 30-40 mins before she came, and the front desk peoole kept saying, oh, they do this to us all the time. They don't worry about us or the customer waiting. Well by the time she can, I very very emotionally drained and upset. My friend had to talk to her, because I was so upset, I could not talk. My friend proseeded to tell her what we had been through all day, and that I was mordified by what I went through, and how bad it was for roaches to be in my room, and for all of our wedding party to witness it. She kept asking, what do you want me to do? Then my friend said to her, instead of asking me what I want you to do, why don't you tell me waht you are gonig to do to make it better? I guess she finally remembered how to do her job, and what she was there for, and finally offered to move us, and comp us for our last night, that we were going to have to move to a smaller room for. So, in total we spent about 7 hours dealing with our room, and all of our plans were ruined. My whole wedding party, were yelling at eachother, and upset with me. All beacause Caesar's Palace put us behind schedule. I almost did not get my marriage license in time. When I woke up in the morning, I looked like a mess, because I had been crying so much, thank god, my wedding did not start until 4:00p.m. Oh, by the way, they did not refund the rest of my cash deposit either. I put down $200.00 and only used about $90.00 of it, so they still owe me $110.00 for my deposit. To sum it all up. I do recommend the wedding chapel, it was beautiful, unfortunalty my wedding cordinator did not work that day. As for the hotel, I give it a F-, a straight failure. I forgot to mention that the valet yelled at my friend right after she picked up my car from then, even after she tipped them quite generouslly. So, my advise is go the the New York New York , MGM, Mirage, Luxor, even Imperial Palace if you want good sevice, because Caesar's is truely not a Palace fit for anyone.
