Upon arriving at the Bellagio, the smell of the flowers and the beautiful lobby with glass blown flowers make you think you are in paradise. Too bad that the staff is not as 5 star as they are known for. The will not upgrade or do any extras what so ever. We asked for a late check out since we had booked a service in the spa over $200 worth but was told that after 2 would be a charge, appt was at 1. I notified the spa and told her we would be a few minutes late and she said that was fine. After being held up while checking out, we were late by 10 minutes and was told to have a seat, after another 10 minutes we were told we had been 30 minutes late (untrue) and would not get our spa treatments!
Ater a complaint to the mgmt. he told us we could have our room back for the last hour, no thanks!! Beware of things such as orange juice by the pool or in the Cafe it is a whopping $7.50 per glass, and other crazy charges in and around the hotel. Overall, the Bellagio has a long way to go to be a 5 star hotel !! Probably one of the best in Vegas, but do not expect 5 star service here. Best thing on property is the pool area.
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