First, the good aspects of the hotel:
The grounds are pretty, with 3 pools and nice landscaping. The airport noise is alot less than one would expect -- in fact, the hotel was very quiet. The breakfast buffet isn't cheap, but it was varied and good.
The rooms are very spacious -- I think it may be an all-suite hotel-- and ours has a refrigerator, sink, microwave., counter with two stools No dishes or flatware, though, which is a bit odd. Plastic cups for water and coffee. We have a big living room area with a desk and tv armoire.
The bathroom is large and clean, and they provide Bath and Body soaps, lotions, and shampoos. The bedroom is comfortable and has a flat screen tv.
Regarding the tv situation: IWhat is the point of a plasma tv when you only offer 8 channels? And here's the most primitive, outrageous thing I've seen in a long time: In order to get movies on your tv, you have to ACTUALLY CALL A MAN TO COME CHANGE THE CONNECTION SO YOU CAN WATCH MOVIES. Then, if you want to watch tv again, you have to call the man to come change it back! Why not set one up for movies and the other for tv? Good idea, except the living room tv doesn't get movies. I have stayed at Super 8s with far better entertainment choices.
The internet is also pre-historic. We are here on business, for a conference, and we need internet. THEY DO NOT HAVE WI-FI AT THIS HOTEL. BRING A CORD or you will be charged $5 a day to rent one. You have to pay $5 a day to plug into their internet, and be prepared to move furniture in order to access the plug. You cannot use internet in the bedroom. There IS internet in the lobby, if you are willing to pay $5 for 10 MINUTES!
The business center is a joke! A tiny, dark facility off in a dark corner where they also showcase their place settings for catering. It costs $1 a page to print in black and white.
The conference rooms are some of the worst I've ever seen. Way too cramped chair placement, overcrowded rooms, some damp and stinking of mildew, no staff to help with computer/projector set up (and you have to provide your own projectors), no pads or pens available. Several rooms are accessed from the outside and they were so hot -- the air conditioner was broken and it was 86 degrees outside -- I thought I would pass out. The door to another of these rooms was broken, so people had to knock to be let in. In the middle of a presenter's talk, the workman came to fix the door, opening it wide to the light and traffic noise outside, seemingly oblivious to the fact that 40 people inside were trying to listen to a speaker! The speaker had to ask him to come back later! Other breakout rooms are in a corridor with a huge garage door where they deliver supplies.
At the luncheon, the tables were so crowded you couldn't get to your seat. The food, however, was very good. Except the pies. They didn't bother to plate the pies, leaving them uncut, with the result that they were soon mangled. And they did not provide enough for the group. They served soup, but gave us only knives and forks, no spoons. I had to stir my tea with my knife and eat soup with a fork.
We ordered room service in our room one night. The menu says "ask about our daily specials." I did. The person who answered didn't know about them. Call back in 5 minutes, he said. I did. "We don't have any specials," he said. My order of fries did not arrive, and my drink order was incorrect. They provided no ice and no glasses for the sodas.
My key card stopped working. They would not give me a replacement because my last name is different than my spouse's, who happened to reserve the room. I had to wait until he was out of a meeting to get back into my room.
I think the only people who would enjoy this hotel are families who would want to be away from the noise and crowds of the strip and could use the microwave and frig (provided they brought their own utensils.) Definitely do not choose this place if you are in charge of choosing a location for a conference.
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