I'll keep this short and simple.
We went to Las Vegas with a group of friends and family for a wedding at PH (I was the Maid of Honour and my husband was the Best Man). The wedding party & family stayed at PH Resort & Casino to make things easier. It was our first time to Las Vegas so I will try to be objective about the "bad" things as I am sure similar fault is found in any resort on the Las Vegas Strip. Also my last few vacations have been to the caribbean and south america so it was nice to go somewhere where i could drink the water for once! haha!
The Good:
-Beautiful hotel and casino
-Rooms were HUGE and quiet
-rooms all had movie themes - kinda cheesy but hey it's vegas! we thought it was cute. (ours was "die hard" themed - see my pics for details)
-The wedding reception was held in a "Panoramic" room and it was HUUUUGE (bigger than my condo at home) and the view was gorgeous
-The Miracle Mile was neat for shopping (loved the Bettie Page store!) and the bride and I had a great breakfast at some tiki-themed restaurant in the miracle mile (i cant remember what it was called but all the staff wore grass skirts) on the morning of the wedding. Service was friendly and fast and they had great mimosas!
- Bed in our room was super comfortable
- The heart bar in the middle of the casino was our meet-up place for the entire trip. The staff were really nice there and it was comfortable (expensive though!)
- The wedding turned out really nice and my brother and sister in law had a great day. the wedding cake was DELICIOUS too!
- The pools looked nice but we were so busy with wedding stuff we didn't really get to go swimming. We checked them out the day after the wedding but it was too hot to go in (both pools are in full sun).
The "Not Great"
- My main - and pretty much only - beef is a big one: Customer Service left A LOT to be desired. The people who checked us in and out were great, and the staff at various bars, restaurants were nice but if you ever have a problem with your room or something, forget it, they just don't care. I would also like to mention that they had the GALL to charge us $300 U.S. for 24 hour rental of a dvd player (for the wedding reception i had prepared a little video to be shown). REALLY?! I could BUY one and give it to the Goodwill shop afterwards for less than that! If I knew they were going to charge us that much I would have told them where to put their dvd player but it was rented and paid for by a family member without telling me the cost. Anyway, lesson learned and future wedding parties/good intentioned maids of honour, don't bother with dvd player rental at PH.
BUT WAIT it gets better! After renting their amazing $300 dvd player, it didnt work properly! You'd think for that price they would come and set it up and oh, i don't know, make sure it worked for the reception - but no. Luckily many of us at the wedding are in the media biz and were able to fix it ourselves because when I called reception to ask for help they cut me off, transferred me to the multimedia department where i was instructed to leave a message, and then I never got a call back.
- the wedding was very nice and turned out beautiful BUT there were issues in that the bride and groom were not allowed to bring the photographer they had hired into the ceremony. the hotel would only allow them to use their photographer - she was great and their pictures turned out lovely but they had spent all this money to hire their own photographer and were slightly upset by this. Luckily the one the bride and groom hired took us all out and got some great shots on and around the strip after the wedding so it wasn't a total waste.
- This hotel is very expensive. Look for deals on expedia or itravel or priceline if you are planning to stay here.
-$30 per person a day to go to the gym in the hotel? i dont think so. Although I hear this is pretty standard in Vegas so I won't fault them for that.
Other than that we had a great time in Vegas and our experience at PH was still a good stay. However next time I would stay at a different hotel. Many in our group stayed at New York New York or the Imperial, and while maybe they aren't as "fancy" as PH, they certainly didn't pay as much as we did for their stay so to me thats worth it. But hey, you should try a different hotel everytime anyway right?
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