Arrived early on a Saturday and the place was hopping. We found the desk staff very friendly even though they were swamped. Once checked in we found the room to be clean and during the four days we were there, housekeeping never missed a beat.
One elevator was down, but only experienced a slightly longer wait two or three times. If you are standing in line with true gamblers, you can make the best of the wait by betting on which elevator will arrive first! The food was good and service was good. The casino has a nice variety of table games and machines, fun atmosphere. This is our second stay here in the last six months, and we would difinitely stay at Fitzgeralds again when staying downtown.

I just left (last night) the hotel - everything about this visit was very poor. 1) The pool area was dirty, when you walked on the cement the bottom of your feet were "black", the water was so cold you couldn't even put your feet in it. The hot tub was dirty and very unclean.
2) the staff were very rude many times during my stay. 3) the food in the restaurant was COLD every breakfast and service was very poor, and the waitstaff were so rude at times, it was like no one cared what happened 4) the elevator wait at times was 45 minutes to get from your room to any other floor. I have stayed at the hotel about 4 times, and this will be my last visit. I will not spend my money at a place that is so poorly run - with poor service, food, pool area! You are cheating people out of their money.

First time we stayed here at the fritz, clean rooms, no problems with the service, people where friendly. The country western show was OK. Still working on the elevators, but no long waits as some people said that they had, we where there for six days. Will stay there again.

My friend and I were staying Downtown and needed a hotel to stay in just for Saturday night. Check-in was quick and the clerk was pleasant. We checked in around 10pm and ended up with a room on the 28th floor. We booked our room on Hotels.com and this was the cheapest option for a weekend night.
Our room was a non-smoking 2-bed room. It was a decent size and we didn't run into any problems. The water pressure in the shower could have been better, but other than that, it was fine. The Fitz provides a hair dryer and coffee maker in the bathroom and an ironing board, iron and safe in the closet.