I just returned from a 3 day stay at this beautiful property. Overall, I was very impressed with the atmosphere and ambience of the facility. However, my expectations of the service and rooms prior to arrival were met with disappointment. My greeting by the doorman was pleasant and he seemed eager to assist, direct, and answer questions. My next experience was at the front desk where it began to become evident that the staff was not consistent with those that I've experienced at other Four Seasons, Ritz Carltons, etc. From that point on, the staff, in comparison to others noted, seemed aloof and unattentive. My pre-arrival requests were ignored and unacknowledged when reminded. My housekeeping calls required follow-up to garner response. I was awakened by my room service breakfast that arrived 4 hours early. In general, the pleasant and eager attention and greetings that define The Four Seasons did not exist.
My spa visit was comfortable, relaxing and quite enjoyable. My massage by Melinda was superb and she is very professional. Otherwise, the complete spa experience was not of 5 star caliber.
The private pool area was beautifully appointed and a relaxing respite. Especially considering the lack of a crowd (3 hours of absolute seclusion in the sun). Must have been scared off by the calendar because the weather was perfect. Minimal staff, but obviously present if called upon.
Charlie Palmer Steak House offered a superior dining experience. No doubt that I would visit this restaurant again.
I am not a snob, nor am I a demanding or critical guest. I took it all very much in stride and I would easily stay here again. I appreciate the presence of The Four Seasons in a destination that largely lacks such elegance and comfort. But I do think that it bears stating that a property displaying "The Four Seasons" at it's door should provide a consistent level of service worthy of its name and reputation.
I don't think that I can rate this Four Seasons as excellent. That would not allow any room for praise of those that truly are.
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