My wife and I stayed at the Four Seasons for 4 nights the first week of July 2009. It was a great experience! We love the fact that the hotel is smoke free and doesn't have a casino.The lobby is quiet and serene and the staff is outstanding. We had an issue with our bill at the spa, but the manager, Dora, cleared it up immediately. The pool was great. All the little touches like ice water, evian spritzes, frozen treats, etc. The service was great 90+% of the time. Our only small negative point was our first day at the pool. One of the nice things about high level hotels is that the staff tries to use your name when addresssing guests. Our waitress, Zlata, did not ask our name during the whole 4 hours we sat at the pool. Her service was spotty also. I had to flag her down a couple of times instead of her asking what we needed. We spent another 2 days at the pool and had fabulous service from Chris and others. Try the chicken flat bread sandwich at the Verandah. One of the best sandwiches we have ever had. We were also very impressed with the concierge. They had lists of restaurants and clubs with descriptions that were very helpful. We certainly spent more than other hotels in Vegas, but it was worth it.

We stayed at the Four Seasons to celebrate our 25th Wedding Anniversary. Facilities are expected to be excellent when mentioned in the same sentence with "Four Seasons" but the personal attention and anticipation of your wants and desires really separates the hotel from any other. Especially for your special occasions in life.

With their knowledge of our 25th anniversary, Kimberly and Martha upgraded our room to a suite on the 39th floor with a perfect view of the "strip"!

The suite has everything that you want/need...1 bath and another 1/2 bath, marble shower, fully stocked mini refrig (price list), 3 closets, sofa & 42 inch plazma TV area, business desk area, king bed & another 42 inch plazma TV.

Upon arrival, Oscar met us at our room with chocolate covered straberries and a very pleasant welcome.

The hotel offered us use of their car service which we used a couple of times. Again, very polite attention during the ride.

Pool Area - You arrive and give them your name. Each visit to offer you a service begins with a personal greeting and an inquiry into whether you would prefer whatever their offering as they make their way around the pool. Let me see if I can describe this. It's very hot in LV in July and being by a pool is nice. At the Four Seasons you are offered - first they walk with you to your desired lounge area with soft covers for the padded lounge chairs, along with all of the towels that you want, along with a picture of lemon ice water, followed throught the day with - cold cucumbers for your eyes, an Evian spritz for your face, a cold towel, frozen mellon balls, and Haggen Daz popcicles.
The best to me is the the staff's attitiude. It's their desire to make your day a little better. It's always works!
We saw some dogs on leashes during our stay ( we have a dog - but not with us ) This was somewhat amusing to see !
I will return to the Four Seasons for our next special occasion!

**Note: since this is Four Seasons, I expected the BEST in everything**

The good(s):
1. Outstanding hospitality; there was only ONE service staff who did not greet us. Every staff would make eye contact and greet you with "good morning" or "good evening".
2. My boyfriend had placed "birthday celebrant" as a special note on the reservation and when we checked in the hotel, there was a personal chocolate mouse cake (every night for the two nights we stayed).
3. Connection to Mandalay pool and hotel.
4. Swimming pool: perfection at it's best.
5. Room: we were on the 37th floor with great views of Mandalay's pools. Note that the Four Seasons rooms are located on the top floors of the Mandalay Bay hotel (i think from 35 - 40 before the penthouse).

The bad(s):
1. Service: Our room was not ready when we checked in at 2:00 (it was okay since checked in was @ 3, but we did note on our reservation that we would be arriving at 2). Because this is Four Seasons, I expected something more than an apology; the front desk should have offered water or some beverage. We ended up walking over to Mandalay for food since we were starving.
2. Room: The only defect I could find in the room was the shower head and soapdish that was loose from the wall (see pics). And, the tv drawer where there was chip (didn't take a pic).
3. Transportation: NO shuttle service to/from airport.
4. Business Center: closed on the weekends.
5. If this is a pet-friendly hotel, it should be CLEARLY noted on their website. I heard barking and saw two small dogs with their owners going to their room.

Just returned from our long weekend to the FS Las Vegas. Such a great place to stay. Four Seasons is known for their great service, which they always seem to deliver. The serenity of the hotel is so nice from the crowds of the casinos. The service at the Verandah restaurant is great, as is the food. Service by the pool is outstanding also. There is always someone to give you cold water or a fresh towel and drink. We will always stay here when we go to Vegas.