We stayed at the Four Seasons to celebrate our 25th Wedding Anniversary. Facilities are expected to be excellent when mentioned in the same sentence with "Four Seasons" but the personal attention and anticipation of your wants and desires really separates the hotel from any other. Especially for your special occasions in life.

With their knowledge of our 25th anniversary, Kimberly and Martha upgraded our room to a suite on the 39th floor with a perfect view of the "strip"!

The suite has everything that you want/need...1 bath and another 1/2 bath, marble shower, fully stocked mini refrig (price list), 3 closets, sofa & 42 inch plazma TV area, business desk area, king bed & another 42 inch plazma TV.

Upon arrival, Oscar met us at our room with chocolate covered straberries and a very pleasant welcome.

The hotel offered us use of their car service which we used a couple of times. Again, very polite attention during the ride.

Pool Area - You arrive and give them your name. Each visit to offer you a service begins with a personal greeting and an inquiry into whether you would prefer whatever their offering as they make their way around the pool. Let me see if I can describe this. It's very hot in LV in July and being by a pool is nice. At the Four Seasons you are offered - first they walk with you to your desired lounge area with soft covers for the padded lounge chairs, along with all of the towels that you want, along with a picture of lemon ice water, followed throught the day with - cold cucumbers for your eyes, an Evian spritz for your face, a cold towel, frozen mellon balls, and Haggen Daz popcicles.
The best to me is the the staff's attitiude. It's their desire to make your day a little better. It's always works!
We saw some dogs on leashes during our stay ( we have a dog - but not with us ) This was somewhat amusing to see !
I will return to the Four Seasons for our next special occasion!

**Note: since this is Four Seasons, I expected the BEST in everything**

The good(s):
1. Outstanding hospitality; there was only ONE service staff who did not greet us. Every staff would make eye contact and greet you with "good morning" or "good evening".
2. My boyfriend had placed "birthday celebrant" as a special note on the reservation and when we checked in the hotel, there was a personal chocolate mouse cake (every night for the two nights we stayed).
3. Connection to Mandalay pool and hotel.
4. Swimming pool: perfection at it's best.
5. Room: we were on the 37th floor with great views of Mandalay's pools. Note that the Four Seasons rooms are located on the top floors of the Mandalay Bay hotel (i think from 35 - 40 before the penthouse).

The bad(s):
1. Service: Our room was not ready when we checked in at 2:00 (it was okay since checked in was @ 3, but we did note on our reservation that we would be arriving at 2). Because this is Four Seasons, I expected something more than an apology; the front desk should have offered water or some beverage. We ended up walking over to Mandalay for food since we were starving.
2. Room: The only defect I could find in the room was the shower head and soapdish that was loose from the wall (see pics). And, the tv drawer where there was chip (didn't take a pic).
3. Transportation: NO shuttle service to/from airport.
4. Business Center: closed on the weekends.
5. If this is a pet-friendly hotel, it should be CLEARLY noted on their website. I heard barking and saw two small dogs with their owners going to their room.

Just returned from our long weekend to the FS Las Vegas. Such a great place to stay. Four Seasons is known for their great service, which they always seem to deliver. The serenity of the hotel is so nice from the crowds of the casinos. The service at the Verandah restaurant is great, as is the food. Service by the pool is outstanding also. There is always someone to give you cold water or a fresh towel and drink. We will always stay here when we go to Vegas.

We stayed from June 28 until July 2nd. We were upgraded upon check-in without asking because I had placed a prior request with the hotel for a room near the elevator as I was recovering from a broken foot. We arrived at 11:30 am on Sunday and our room was not ready, our room was ready by 3:00pm and our luggage delivered to our room. The room we were upgraded to was a Premier Strip View room, number 38 107 , what a fantastic view at night! The room seemed smaller than the rooms at the Wynn, however, they really know how to utilize space. Scale in the bathroom, stocked minibar/refrig., choice of newspapers for morning, and great Plasma TV and yes, I watched it! The bed was soft, to me incredibly comfortable.

The hotel itself was quiet, tranquil and refined. They had lots of little places to just sit, by the pool or in the lobby (that weren't in front of a slot machine or gaming table... big plus here). If you want something extra without having to pay for every little thing this is the place to stay. For example, they delivered bottled water with turndown service, free coffee in the morning in the lobby and an in-room coffeemaker, the use of the spa steam rooms and fitness center are also included in your room rate. The pool service is amazing, they set up your chairs, bring pitchers of water, magazines to read, etc. The pool itself is really nothing fancy, however, the water temperature was perfect, and you can use the expansive Mandalay Bay Pool/Beach Complex just for showing your key.
Room service was fast we ordered 2 bottles of champagne late at night and let them sit overnight drank them in the morning. We did not try the restaurants at FS.

We were offered the car service (we did not ask for it ) and used this twice, perhaps because no cabs were around. We tipped $10 for 1 ride and $20 for the other. It made us feel special that they offered us the car. We went to Vegas with two other couples that were not staying there and it made for a lot of cab rides, tram rides, long walks so being offered the car was nice. I would stay here again only if it was just my husband and I alone and also if we were going during pool season. We really enjoyed the pool!

PS

It is non-gaming, and I do not care for the Mandalay Bay Casino, so keep that in mind. It is a long way to anywhere, if you don't like the MB, NYNY, etc.